Job Description
JOB TITLE : Programmer, Aquatics
DEPARTMENT : Community Services
POSTING NUMBER : 106984
NUMBER OF POSITIONS : 1
JOB STATUS & DURATION : Full Time Permanent
HOURS OF WORK : 35 hour workweek / variable hours
LOCATION : TBD
SALARY GRADE : 3
HIRING SALARY RANGE : $69,386.00 - $78,060.00 per annum
MAXIMUM OF SALARY RANGE : $86,733.00 per annum
JOB TYPE : Management and Administration
POSTING DATE : December 16, 2025
CLOSING DATE : December 31, 2025
AREA OF RESPONSIBILITY :
Reporting to the Coordinator, this position provides supervision to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.
Business Distinctions – Primary Function includes one of the following areas of focus; there may also be a secondary area of focus as well
- Aquatics / Skating
- Active Living – may include dance, racquet, fitness, outdoor education, youth / general, preschool, child care
- Seniors
- Arts
- Golf, Curling, Tennis
- Special Events
- Generalist
- Special Needs
- Environmental
- Outdoor Education
Supervision of support staff
Recruit, hires, trains and provides ongoing Supervision, Leadership, Coaching and Recognition to part-time and volunteersDevelopment of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedbackImplement and deliver ongoing communication plan to direct reportsAdhere to corporate, departmental, and divisional standardsManage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.Perform in accordance to facility Manager on Duty roles and responsibilities as requiredDevelop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteersEvaluate training needs, and manage execution of staff trainings, orientations and meetingsAdministration
Thorough documentation of coaching, feedback and training of part-time staff and volunteersVerification of part-time payroll entry in accordance with staff schedulesPrepares for and follow-up on incident / accidents reporting and communicate timely bases on severitySessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.Compile and review daily, weekly and sessional statistics and checklistsTimely follow-up on program related refund requestsAdherence to all mandated deadlinesParticipation in any quality assurance programDevelop and monitor staff and volunteer schedules seasonally according to program needsProactive planning of upcoming sessionsEnsure program plans are created, communicated, and available for all program staffDocumentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain currentEnsure all staff hiring packages are completed in a timely mannerCustomer Service and Community Development
Timely and appropriate follow-up with customer concerns, requests, and inquiriesLiaising with internal and external groups as required related to programs, services and special eventsPlanning and delivering community special events in collaboration with facility and / or special events teamDeliver strategies to increase customer recruitment and retention through continuous improvement of customer experienceIn collaboration with the coordinator, foster and maintain ongoing excellent relationships with community partners.Program Development
Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolioLiaising with other facilities and lines of business to ensure complimentary and consistent delivery of programsConduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience andAdhere to program development and brochure development processesExecute action plans to meet targets and potential growthAssist Recreation Coordinator with marketing and business planAttend school events, such as open houses, parent nights, and registration days, to support program participation and developmentBudget
Monitor and report on expenses and revenue actuals and forecast according to portfolioPurchases and Manage inventory of program supplies and materialsSELECTION CRITERIA : EDUCATION :
Degree or diploma preferably in related field (. Recreation & Leisure, Kinesiology, Physical Education)EXPERIENCE :
2 years of related programming and planning experience1 year of supervisory experienceOTHER SKILLS AND ASSETS :
Working knowledge of related legislation, in applicable area of disciplineProficiency in MS OfficeCustomer service skills and experienceWritten and oral communication skillsMandatory Certifications, Designations or Licences
Current Standard First Aid / CPR-CValid Ontario non-probationary Class G Driver’s License and have access to a vehicleAquatics : Must possess and maintain current certifications as follows :
National Lifeguard – PoolStandard First Aid & CPR CLifesaving InstructorsLifesaving Swim InstructorsAquatic Supervisory Training or Aquatic Management TrainingAirway Management (or ability to obtain)The following certifications are considered an asset :
HIGH FIVE Principles of Healthy Child Development & QUEST 2Bronze Cross ExaminerFirst Aid Instructor / ExaminerNational Lifeguard Instructor / ExaminerLifesaving Coach Level 1Lifesaving Society Instructor TrainerPool OperatorsAquatic Safety InspectorsAquatic Fitness Certification (. CALA, Water Art or equivalent)Preferred Certifications, Designations or Licences
Bronze Cross Examiner, National Lifeguard Instructor, National Lifeguard Examiner, First Air Instructor, First Aid Examiner, BOAT Instructor, Boat Rescue Instructor, Instructor Trainer
LI-SE
Various tests and / or exams may be administered as part of the selection criteria.Interview : Our recruitment process may be completed with video conference technology.