Web and Form Specialist

Web and Form Specialist

Location: Surrey, BC, CA

Affiliation: MoveUP

Employment Status: Full-Time Regular

Salary: $2,666.00 bi-weekly

Short-term Incentive Eligible: no

Workplace Flexibility: No

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Responsibilities

• Maintain corporate web applications and online forms within timelines to achieve client objectives, which include:
• Respond to inquiries, recommend appropriate course of action and/or assist with required changes; and obtain appropriate approvals.
• Review, design and revise forms to reduce redundancy and inefficiency.
• Use web templates and create form layouts that support communication goals and adhere to corporate standards.
• Review and provide input to support information architecture and layouts for web and forms.
• Act as liaison between internal and external end users to ensure a smooth publication process of corporate web content and form applications
  • Administers, procurement, storage, and distribution of forms; liaise with printers and suppliers.
  • Prepare specifications, negotiate with vendors, inspect products, and manage inventory.
  • Process and reconcile variance reports and unit invoices.
• Maintain website and forms governance and records
  • Administer cloud-hosted electronic signature systems and answer related questions.
  • Maintains records, indexes, and control files and records for web content and forms.
  • Ensure current web content best practices are followed; manage governance of the content management system.
• Coordinates the provision of Corporate Manuals including:
• Liaise with users to determine needs within budget, etc.
• Production of binder artwork as required, including procurement of binders, tabs and printed material that is compatible with vendors.
• Act as a resource to clients regarding the publishing process including:
  • Provide assistance and explore ideas to identify and resolve problems.
  • Review for consistency, quality and accuracy.
• Participate in the management of small or medium-sized web-based projects.
• Create and review online forms to meet operational needs
  • Consult with end users regarding form requirements.
  • Determine appropriate action (i.e. consolidation or revision of existing forms, creation of new form, system and procedural change).
  • Set up user permissions.
  • Provide form data to clients.
• Troubleshoot first level web-related operational issues, working closely with Information Services. Administer the web publishing environment, including:
  • Maintain content author permissions.
  • Implement workflow based on client requirements.
  • Create and maintain support reference material and training documents.
• Participate in the development, testing, and implementation of web applications (includes maintenance, identifying bug fixes and determining enhancements, if required).
• Performs duties of a minor nature related to the above duties which do not affect the rating of the job.

Requirements

• Education: Completion of Certificate in Web Development, Digital/Graphic Design or related field from an accredited post-secondary institution
• Experience: A minimum of two (2) years directly related and recent experience in web management and/or forms design
• Advanced knowledge of website infrastructure, operation, design and web related software programs
• Strong understanding of forms design, graphic design and the printing process
• Advanced knowledge of web content management systems collaborative platforms, HTML, CSS, and online form creation.
• Sound working knowledge of VisualBasic, Word, Excel, Adobe Acrobat and Illustrator
• Working knowledge of video streaming sites
• Excellent oral, written, presentation and interpersonal skills, including ability to share knowledge and skills with others
• Ability to collaborate with team and work independently
• Ability to provide customer service in a large complex organization, with a well-developed knowledge of the value and use of the web and other communication mediums
• Ability to conduct research and provide trend analysis
• Ability to troubleshoot first level web related problems

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.