Infrastructure AnalystCynet Systems • Calgary, AB

Infrastructure Analyst

Cynet Systems • Calgary, AB

Il y a 19 jours

Type de contrat

Temps plein

Description de poste

Job Description :

Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
Evaluate and triage IT infrastructure events.
Perform - and document - complex troubleshooting of IT infrastructure events
Monitor planned IT infrastructure changes.
Co-ordinate Incident resolution within IT infrastructure operations.
Co-ordinate IT infrastructure troubleshooting with specialist teams.
Issue escalations via established processes.
Produce priority event reports.
Tools knowledge - Experience in using Monitoring Tools Like Datadog, SCOM and ITSM tool like ServiceNow will be added advantage.
Troubleshooting Experience- Ability to utilize Standard Operating Procedures and KB articles for 1st level troubleshooting and follow escalation procedures for any additional technical support.

Must-Haves (Minimum Requirements) :

Post-secondary education in Networking, Telecommunications, Information Technology or Computer Science.

A Microsoft, Cisco, or Juniper Certification (MCSE, Azure, AWS, CCNA, JNCIA, etc.) – Candidate should have good knowledge of Network & Server Operations at a minimum.

Alignment to Organizational Values.

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Infrastructure Analyst • Calgary, AB

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