Infrastructure AnalystCynet Systems • Calgary, AB
Infrastructure Analyst
Cynet Systems • Calgary, AB
19 days ago
Job type
- Full-time
Job descriptionPost-secondary education in Networking, Telecommunications, Information Technology or Computer Science. A Microsoft, Cisco, or Juniper Certification (MCSE, Azure, AWS, CCNA, JNCIA, etc.) – Candidate should have good knowledge of Network & Server Operations at a minimum. Alignment to Organizational Values.
Job Description :
- Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
- Evaluate and triage IT infrastructure events.
- Perform - and document - complex troubleshooting of IT infrastructure events
- Monitor planned IT infrastructure changes.
- Co-ordinate Incident resolution within IT infrastructure operations.
- Co-ordinate IT infrastructure troubleshooting with specialist teams.
- Issue escalations via established processes.
- Produce priority event reports.
- Tools knowledge - Experience in using Monitoring Tools Like Datadog, SCOM and ITSM tool like ServiceNow will be added advantage.
- Troubleshooting Experience- Ability to utilize Standard Operating Procedures and KB articles for 1st level troubleshooting and follow escalation procedures for any additional technical support.
Must-Haves (Minimum Requirements) :
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Infrastructure Analyst • Calgary, AB
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