Manages and leads Health Services Specialists, Analysts, and Coordinators
Other responsibilities include hiring, performance management, coaching, and development
Oversees vendors, ensuring adherence to Master Service Level Agreement for contracts worth approximately $2 million
Provides escalated administrative support and guidance on Health Services program implementation.
Reviews, develops, implements, and monitors administrative procedures for Health Services policies and programs in both the US and Canada, including various medical assessments, case management, and certification programs
Assists in developing and managing policies and programs related to medical fitness for duty, including business planning, metrics, and budgeting
Represents the company in hearings and other forums related to Health Services Program delivery.
Leads and collaborates with other stakeholders to address and mitigate medical fitness for duty risks
Facilitates and participates in training development and delivery for Health Services and medical fitness for duty programs
POSITION REQUIREMENTS
Bachelor’s Degree in Health Care Management, Systems, or a related field
Minimum two years of experience managing direct reports
Experience in program administration and third-party vendor management
Knowledge of Occupational Health program development and coordination
Proficiency in Health Care Management and Electronic Record Management Systems
Ability to work efficiently across functions
Strong verbal and written communication, interpersonal, and conflict resolution skills
Capability to handle medical confidentiality with tact and diplomacy
Proven ability to develop, implement, review, and monitor policies, programs, and best practices