Senior Manager, Client Services & Solutions

Is this role right for you?

In this role you will :

• Key advisor and proactive partner to the client, providing advice / consultation on decision making
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Client’s central point of resolution and escalation for service issues, liaises with partners to manage issues to completion
• Convey complex ideas and client issues with confidence
• Identifies and addresses product / service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Participate in client engagements over phone, email and / or in person. The engagement will be to address client escalations and / or assist with the solutioning of cash management offerings
• Analyze data, evaluate performance, and implement strategies to improve client service quality, efficiency, accuracy, and satisfaction
• Support outage rotation and identify client impact and lead client care action plan
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment to pursue effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk
• and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct
• Builds a high-performance environment by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison / values / business strategy

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :

What’s in it for you?