Client Service Representative

Responsibilities

As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.

Qualifications

• Outstanding face to face customer service experience

Experience handling cash in a fast paced, transactional environmentli>

Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these opportunities requires a minimum Class 5 BC Driver's License.

Work Arrangement

Hours of Work : 7.5 hours per day - 5 day week (M-Su). Work Arrangement : Resident.

Days of work will be between Monday to Saturday; shifts will vary from 8 : 30 to 4 : 45up to 7.5 hours per day with a min of 15 hours per week and a max of 28 hours per week. The Metrotown DLO shifts will vary from 9 : 00 to 5 : 45.

Locations

About us

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout ourICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Additional Information

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

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