Lead Hand, OSS

Date scorecard updated:

- 2029 01 13

Functional Role:

- Lead Hand, On-Street Services

This role reports to:

- Traffic Control Manager

Who reports to this role:

- Traffic Technicians

Purpose of the role:

- Collaborate with OSS Manager & OSS Supervisor to grow and maintain an effective On-Street Services Division

- Responsible for organizing & coordinating the daily duties of all OSS employees and day-to-day OSS field operations

Key Accountabilities:

- Assist Traffic Techs on jobs when necessary

- Communicate regularly with OSS Manager

- Perform installations when required, training OSS team in new installs

- Installs are performed safely, accurately, and on budget

- Customer’s needs are handled accurately and timely

- Ensure that employees understand and maintain a customer-service focus

- Review and inspect work zone temporary traffic control setups to ensure compliance with drawings/plans and regulatory specifications

- Ensure any work zone deficiencies are reported, documented and corrected in a timely manner

- Monitor all equipment delivered, in the field, and returned to ensure equipment is not lost or forgotten

- Train and orient employees to perform daily duties

- Create and manage jobs to keep employees efficient throughout the day

- Ensure crews are working in compliance with OSS safety program

- Inventory is clean, organized, and well-maintained

- Maintain adequate inventory levels

- Continue to develop and maintain 5S and Lean Projects

Company Core Values:

- Do What’s Right

- Our People Matter

- Trust Trough Teamwork

- Striving For Excellence

Behavioral Competencies:

- Sound judgment and decision making

- Ability to lead others

- Resourcefulness / Initiative

- Customer focus

- Organization and planning

- Communicate in a professional manner with customers and drivers

Qualifications:

- Must have a valid class 5 driver's license

- Previous supervisory skills are an asset

- Must have knowledge of the city and surrounding area

- Leadership / Communication skills

Skills:

- Strong organizational skills

- Able to adapt well to shifting priorities and timelines

- Able to lead others

- Able to deal with customer complaints in a professional manner