C96 - Program Assistant - (Casual)

Title :   ProgramAssistant - (Casual)

Number

of Positions :  Multiple

Competition

Number :  C96

Location :  Phoenix Center (Main Campus)

Position

Status :  Casual

Reports

to :  Program Manager

Compensation :  (Grid

21) $27.92 - $29.60

Job Summary :

The Program Assistant supports the daily operations of the facility and supports clients by

providing a variety of day-to-day physical, emotional, and social supports,

life skills assistance, information, resources, and demonstrations, in

accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilites : Client Services

Provides

feedback and input regarding clients’ needs, performance, and progress

In accordance

with established care plans, assists clients with the development of life

skills such as maintaining personal hygiene, housekeeping, meal planning and

preparation, meeting financial obligations, making and keeping appointments,

and interpersonal skills by methods such as demonstrating and modeling

appropriate actions

Administers

medication to clients and provides medication reminders, in accordance with

established policy

Participates in

and oversees various client-focused social and recreational activities

Identifies

available social, economic, recreational, and educational services and

resources in the community that will meet clients’ needs. Provides clients with

related information

Assists clients

with activities of daily living such as feeding, lifts and transfers, grooming,

and toileting

Accompanies

clients on outings such as appointments, shopping, and leisure activities

Completes and

maintains related records and documentation such as statistics, progress

reports, and daily logs

Receives client

feedback, and inquiries and complaints, and responds as required

Performs

housekeeping duties such as sweeping and mopping floors, vacuuming, dusting,

washing dishes, and laundry

Required to

debrief with incoming shifts to ensure detailed transfer of information (e.g.

concerns)

Support a safe, well

maintained and healthy building environment

Complete regular rounds of

facility as scheduled throughout shifts

Provides

direction to volunteers as required

Performs other

related duties as assigned.

Qualifications :

Grade 12

Certificate in

Community Social Service.

1 year of experience working

with marginalized populations, substance use services, mental health,

corrections, etc., or equivalent

Satisfactory completion of a criminal records check with vulnerable

sector screening is required

Satisfactory completion of Tuberculosis Screening

form is required

• Satisfactory completion of Employee Immunization Record form is required

First Aid 1 and Current CPR

certificate is required

Skills & Knowledge : Knowledge of

Windows, Microsoft Word, Excel, and database management systems

Knowledge of

and ability to operate standard office equipment, including : telephone system,

fax machine, photocopier, printer, and computerized building security

monitoring system

High level of

integrity and dependability with a strong sense of urgency and

results-orientation

Strong problem

solving, analytical, and creative skills with the ability to exercise sound

judgement and make decisions based on accurate and timely analysis

Strong

interpersonal skills and ability to communicate effectively in writing and

verbally

Demonstrated

commitment to the social sector with a passion for the organization’s mission

is essential

Competencies : Approach to Work

Demonstrates initiative,

flexibility, adaptability and resourcefulness

Actively seeks and

incorporates feedback to inform continuous self-improvement

Sets goals, creates and

implements action plans, monitors progress, and evaluates results

Adeptly manages competing

tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

High

degree of relevant and current job knowledge and skill

Consistently

produces accurate, thorough, high-quality work in a timely manner

Builds

and promotes a culture of health and safety in the workplace

Implements

and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

Models

independent thinking and creativity

Demonstrates

effective problem-solving skills

Makes

clear, consistent, transparent and timely decisions after contemplating various

available courses of action

Exercises

sound judgment in the best interests of the organization

Communication & Interpersonal Skills

Expresses

themselves clearly and professionally both verbally and in writing

Displays

high emotional intelligence; uses tact and diplomacy in dealing with sensitive,

complex and confidential situations

Has

a manner, style and presence that makes a positive impression

Listens

to and considers others’ views

Personal Leadership

Models

the organization’s core values of social justice, teamwork, social innovation,

and strength-based practices

Fosters

enthusiasm, energy and commitment

Takes

responsibility for personal actions, performance and health

Is

reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

Effectively

works with their colleagues to ensure organizational success

Champions

positive working relationships with staff and external stakeholders

Supports

an environment of openness, and champions teamwork and communication across

programs

Leverages

the expertise and experience of others for organizational success

People Leadership

Takes

responsibility for the success of the organization

Inspires,

motivates and influences others in the organization

Acts

as an ambassador of the organization, promoting the values and mission

Demonstrates

pride and enthusiasm to the team and promotes cooperation, fairness and

equity

People Management

Displays

interest, concern and respect for their staff and their staff’s development

Establishes

clear roles, responsibilities, priorities and performance targets for staff

Motivates,

develops and retains a talented, high-performing team

Gives

recognition and acknowledgement to staff for their achievements

Task Leadership

Able

to translate the strategic goals and priorities of the organization into an

achievable and measurable operational plan for their unit

Makes

clear, consistent, transparent and timely decisions

Displays

effectiveness, assertiveness and persistence in the pursuit of program goals

Able

to identify gaps in knowledge or capacity and seek the appropriate support

and / or resources

Task Management

Strives

for high-quality performance and takes initiative to seek improvement in

outputs and efficiencies

Delegates

appropriately to fully utilize their staff to accomplish program goals

Creates

a sense of accountability for results

Oversees

and manages the organization’s resources, including ensuring sound financial

management

Closing

Details : Closing

Date

Internal

applications will be accepted until  December 16th, 2025, 04 : 00 pm

“All

employees, including laid off and displaced employees, are entitled to apply on

the vacancy and be considered pursuant to the provisions of Article 12.9.”

Internal applicants must notify the manager of intent to apply.

External

applicants will be reviewed after internal applicants have been reviewed and

interviewed.

All

qualified applicants are welcome to apply.

Phoenix

is committed to employment equity and encourages applications from people of

all gender identities and expressions, persons with disabilities, Indigenous

peoples and visible minorities. Persons with disabilities who anticipate

needing accommodations for any part of the application and hiring process may

contact our HR department. Any personal information provided will be maintained

in confidence.

While

we thank all applicants for their interest in this opportunity, only those

selected for an interview will be contacted.