CSR/Apprentice Glass technician

Title Customer Service Representative/ Apprentice Glass Technician – front office/ back shop support Reports To Office Coordinator Summary The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR follows all bank procedures and policies when providing customer service. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Job Duties * Maintaining and growing sales relationships with existing clients * Assessing clients' needs, recommending or assisting in the selection of appropriate goods or services, and negotiating prices of other sales items * Providing input into product design where goods or services must be tailored to suit clients' needs * Estimating costs of installing and maintaining equipment or service * Preparing and administering sales contracts and maintaining customer records * Consulting with clients after sale to resolve problems and to provide ongoing support * Handling Customer’s phone ordering * Detailing interior and exterior of vehicles * Assist in the Install, repair and replacement of windshields, back glass and door/quarter glass on vehicles * Assist in obtaining glass for windshields and windows for specific automobile makes and models. * Examine glass for defects prior to installation * General shop maintenance Requirements * High school diploma or GED preferred * Industry experience within the automotive field * Strong customer service and troubleshooting skills * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel and e-mail * Proven data entry and typing skills * Professional appearance and manners * Strong work ethic and positive team attitude Work Conditions * Safety equipment will be required, e.g., steel-toed safety boots, safety glasses/goggles, etc. * Hazards associated with the trade * Work both indoors and outdoors