DESCRIPTION
The Client Service Manager will be responsible for all aspects of day to day client management and operations while growing the client relationship and driving sales. Focusing on :
Revenue Growth
Margin delivery
Client satisfaction and retention
Quality execution of programs
Expanding services / solutions utilized by client
Delivery of program specific training to District Managers and National Field Execution team
Development of field tools to collect meaningful field information for our clients
Analysis of impact of programs
RESPONSIBILITIES
Essential Functions of this Position (list in order of most important to least important) :
Drive revenue growth with existing client and secure new opportunities focus on increasing sales and growing margin by maximizing all revenue opportunities.
Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
Outline data reporting requirements, analyze business results, report on key insights.
Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
Participate in or lead new business development activities as required.
Manage program communication to field management team and merchandisers.
Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
Seek out and share best practices.
Other duties as assigned.
QUALIFICATIONS
Experience Requirement :
Five or more years of account management or operation / management experience in a retail merchandising environment OR any similar combination of education & experience.
Excellent relationship building skills; proven success in relationship building and management.
Interact with all key client contacts to understand expectations, upcoming initiatives / product launches, and in-store execution needs.
Outstanding organizational skills, attention to detail, and prioritization of tasks.
Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
Experience in anticipating client needs and developing solutions.
Experience in the general retail landscape.
Experience in executing resets within multiple channels is ideal (drug, mass, or grocery).
Knowledge, Skill and Ability Requirements :
Ability to build relationships with all key stakeholders ( Merchandising, Operations, HR, Finance, etc.)
Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
Ability to produce quality field execution.
Ability to regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
Ability to manage client expectations and help to make all plans operational at the store level.
Great analytical skills strong attention to detail.
Proficiency in Excel required.
Strong verbal communication and presentation skills.
Ability to drive for results.
Persuasive selling and ability to influence skills.
Assertive, creative team player.
Sense of urgency required.
The incumbent(s) in this position should exhibit the following ACOSTA values :
People Minded Must show dignity and respect to all people
Integrity Must exemplify the highest degree of ethical behavior
Results Oriented Must show passion, pride and commitment to succeed
Trust Must be honest, sincere and confident
Teamwork Must build trusting relationships
Innovation Must progress through a combination of creativity, common sense and vision
Balance Must maintain an optimistic attitude and keep perspective on what is important in life
ABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada.
We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting.
Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an
Client Service and Solutions Manager: $85k/year
If you have thorough experience managing a Client Service team in a professional services environment, and are looking for an opportunity to grow within a reputable company who is equally as committed to pouring into your success, this may be for you! With the high stress of domestic and internation...
Assurance Manager, Private Client Services
Provide timely, high quality client service that meets or exceeds client expectations including coordinating of review engagements and compilations of financial statements, related disclosures, and other client deliverables (including corporate income tax, personal income tax and trust income tax co...
Employment Services Client Success Manager
We are seeking an ambitious, self-driven, and experienced Employment Services Client Success Manager to join our team. As a Employment Services Client Success Manager you must be confident, outgoing and self-motivated with a strong work ethic and have the ability to function effectively in a fast pa...
Manager - Client Services
With the high stress of legal proceedings, our client goes the extra mile to arrange facilities and holistic services to help take the edge off the experience. With rapid expansion in their site, our client is looking for an Operational leader who can be the eyes and ears between the stakeholders, t...
Client Services Manager
As a Manager in Client Services, you will lead a team of 4- 7 individuals, and report into a VP – Client Services. Specifically, we help our clients find industry experts who can share their knowledge via 121 interviews or wider market surveys: we curate this knowledge in a market-leading software p...
Bilingual Application Evolution Services, SAP Client Experience and Business Development Senior Manager
As an Application Evolution Services , SAP Client Experience and Business Development Senior Manager , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to operations. A career within SAP Consulting services, will provide you with the opportunit...
Client Service Manager
Expanding services /solutions utilized by client. Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives. Client satisfaction and retention. Delivery of program specific training to District Mana...
Client Service Manager
ADP is hiring a Client Service Manager. The Manager oversees the daily client payroll/HR processes and escalations and leads a team comprising of Payroll Consultants, Specialists, and HR Service consultants. The manager deals with ADP Canada departments such as the Implementation team, Sales, and Cl...
Manager, Client Services
Manager, Client Care Services . Manager, Client Care Services . Client Care Coordinators and oversees the coordination of patient schedules and ensures the overall efficiency of service delivery for government funded and private patient programs. At Spectrum Health Care our mission is re-imagining h...
Personal Insurance/private Client Services Account Manager
My Clients are seeking a dynamic and client-focused Personal Lines VIP High Value Client Manager to join their team. In this role, you will be responsible for managing a portfolio of high net worth individuals and VIP clients, providing personalized insurance solutions and exceptional service to mee...