Desktop Support level 2PeopleToGo • Sudbury, Ontario, Canada
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Desktop Support level 2
PeopleToGo • Sudbury, Ontario, Canada
Il y a plus de 30 jours
Type de contrat
Temps plein
Quick Apply
Description de poste
Responsibilities:
Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Handle software installation/support/upgrades
Perform deskside support services installing and troubleshooting of hardware, software and network related issues
Provide 1st level Help Desk support
Perform basic LAN and internetworking related activities
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of deskside support experience
Have strong internetworking and troubleshooting skills
Have A+ certification
May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
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Desktop Support level 2 • Sudbury, Ontario, Canada
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