Service Appointment coordinator

Job Description

Job Description

About Strickland’s Toyota Stratford

Strickland’s Toyota Stratford is a family-owned and operated business proudly serving Ontario since 1978. Known for integrity, exceptional customer service, and a people-first approach, we’ve built a reputation as one of the most trusted names in automotive sales and service. Our Stratford location combines a modern, high-energy environment with a supportive team culture and a focus on continuous improvement.

Position Overview

As a Service Appointment Coordinator , you’ll play a key role in delivering a positive customer experience in our busy Service Department. This in-person role involves scheduling service appointments, managing inbound and outbound communications, and supporting the flow of daily operations — all while using CDK dealership software. This job position is open due to existing vacancy.

Key Responsibilities

Handle all incoming calls and inquiries related to service appointments in a friendly, professional manner.

Schedule and confirm service appointments efficiently using CDK software.

Review and update customer profiles and service history within CDK.

Conduct outbound reminder and follow-up calls (missed appointments, declined work, seasonal service).

Coordinate appointment availability with Service Advisors and Technicians to optimize workflow.

Maintain a clean and organized work area, providing a welcoming atmosphere for walk-in customers.

Support service department initiatives, promotions, and customer satisfaction goals.

Qualifications

High school diploma or equivalent required; post-secondary education is an asset.

Minimum 1 year of experience in a customer service, administrative, or dealership role.

Experience with CDK software is preferred .

Strong communication, organization, and time-management skills.

Ability to remain calm and courteous in a fast-paced environment.

Professional, team-oriented attitude and strong attention to detail.

Comfortable using multi-line phone systems, email, and computer-based tools.

What You’ll Get

Competitive hourly wage.

Extended health benefits.

Supportive, family-oriented workplace culture.

On-the-job training and opportunities for internal advancement.

The chance to be part of one of Ontario’s most respected auto groups.

Join Our Team :

If you’re enthusiastic about helping people, thrive in a busy office setting, and have CDK experience, we’d love to meet you. Apply today with your resume and a brief cover letter to this job ad.