Customer Support Representative

Job Description

Job Description

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls)

Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities.

Job Summary

We are looking for a Customer Support Representative to deliver exceptional service and ensure seamless customer experience. You will engage with customers, vendors, and internal departments via phone and email to provide product information, confirm orders, and resolve inquiries. You’ll manage sales order data, track shipments, and ensure timely fulfillment while maintaining strong relationships through clear, proactive communication.

Duties and Responsibilities

• Engaging with customers via phone, email, or in person to provide product information, confirm stock, quote prices, and process orders
• Accurately entering and managing sales orders
• Handling a high volume of customer emails and inquiries efficiently
• Guiding customers in selecting products and recommending complementary solutions, including EQUIP, power supplies, network switches, and more
• Building and maintaining strong, proactive relationships through clear and interactive communication
• Tracking orders and shipments to ensure timely delivery
• Resolving customer complaints or claims promptly with appropriate solutions
• Ensuring all orders reflect accurate pricing and comply with quoted agreements
• Issuing credits and adjustments when needed
• Meeting or exceeding individual and team Customer Service KPIs
• Performing additional duties as assigned

Required Skills and Abilities

Minimum Qualifications and Experience

Work Location : On Site (Shift time : 7 : 30am to 4pm, 5 days a week)

City : Surrey

Type : Full-time, Permanent

Salary : $42,000 - $60,000 CAD

This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry, and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!