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Location
Delhi
Experience
2 to 7 Years
Reporting to
Branch Manager – Service
Educational Qualifications
BE – EEE, ECE & E&I
Primary Responsibilities
- Prepare, plan, schedule and carry out Installation & routine Preventive Maintenance activities to the full satisfaction of the Customer.
- Ensure that the field trip / tour is planned to cover jobs efficiently and effectively. Work with team spirit.
- Make sure that the Department is aware of the Engineer’s whereabouts and inform them about the updates regularly.
- Any commitments made to the Customer should be recorded and informed to the Department Head.
- Diagnose and repair faults of company products at customers' premises to their complete satisfaction.
- Maintain & file records of all activities carried out at Customer premises and get customer confirmation that the work was carried out to their satisfaction.
- Train customers on the necessary product information, which might help them resolve minor problems and determine when a service visit is necessary.
- Make customers aware of any new product developments to increase company sales.
- Provide inputs about Customers’ (and self) suggestions, complaints and requirements to the Service Head or Branch Service Manager.
Salary
NegotiableSeniority Level
Mid-Senior levelEmployment type
Full-timeJob function
Engineering and Information TechnologyIndustries
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