Service Engineer / Sr. Service Engineer

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Location

Delhi

Experience

2 to 7 Years

Reporting to

Branch Manager – Service

Educational Qualifications

BE – EEE, ECE & E&I

Primary Responsibilities

• Prepare, plan, schedule and carry out Installation & routine Preventive Maintenance activities to the full satisfaction of the Customer.
• Ensure that the field trip / tour is planned to cover jobs efficiently and effectively. Work with team spirit.
• Make sure that the Department is aware of the Engineer’s whereabouts and inform them about the updates regularly.
• Any commitments made to the Customer should be recorded and informed to the Department Head.
• Diagnose and repair faults of company products at customers' premises to their complete satisfaction.
• Maintain & file records of all activities carried out at Customer premises and get customer confirmation that the work was carried out to their satisfaction.
• Train customers on the necessary product information, which might help them resolve minor problems and determine when a service visit is necessary.
• Make customers aware of any new product developments to increase company sales.
• Provide inputs about Customers’ (and self) suggestions, complaints and requirements to the Service Head or Branch Service Manager.

Salary

Seniority Level

Employment type

Job function

Industries

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