Systems Testing/QA Specialist - Intermediate

Systems Testing / QA Specialist Intermediate
Location: 222 Jarvis Street, Toronto (5 days onsite)
Duration: 252 Business Days

Role Overview
The Systems Testing / QA Specialist (Intermediate) will support the delivery of large-scale identity and access management solutions, including Digital Verification Services (DVS) and Public Secure systems. The role focuses on ensuring high-quality, secure, accessible, and scalable identity verification solutions through comprehensive manual and automated testing across highly integrated enterprise environments.

Key Responsibilities

• Collaborate with project team members during requirements and design phases to develop comprehensive test strategies, test plans, and detailed test cases for DVS and Public Secure systems.
• Define and execute test strategies covering functional, non-functional, security, performance, accessibility, and integration testing, supported by a requirements traceability matrix aligned to identity verification workflows.
• Develop, execute, and maintain manual test scenarios and scripts, including identity document validation, client system integrations, and Public Secure functionalities.
• Participate in test data preparation to simulate realistic identity verification and public-facing use cases.
• Identify, log, track, and manage defects using Azure DevOps / VSTS, including coordination with vendors for defect resolution.
• Produce testing status reports, metrics, and issue summaries using Azure DevOps to provide clear visibility into progress and risks.
• Document and maintain QA and QC Standard Operating Procedures (SOPs) specific to DVS and Public Secure implementations.
• Work closely with Product Owners, Project Managers, Business Analysts, and Systems Analysts to ensure QA deliverables align with project scope, timelines, and identity assurance levels (e.G., GO ICA IAL2, IAL3).
• Participate in defect triage and review meetings, providing root-cause analysis and resolution recommendations.
• Conduct functional and non-functional testing with a focus on document verification accuracy, system performance, scalability, and reliability.
• Perform AODA / WCAG 2.0 accessibility testing using tools such as WAVE.
• Execute mobile testing to validate usability and functionality across supported mobile platforms.
• Conduct security testing to identify vulnerabilities in identity verification workflows and ensure compliance with privacy and security standards.
• Manage test data and oversee test environment readiness to ensure production-like testing conditions.
• Perform data migration testing for integrations with legacy systems or external client databases.
• Support release testing and client-specific validation activities as required.
• Provide backup QA support to team members to ensure continuity during absences.
• Develop QA checklists for program areas integrating with Public Secure and DVS solutions.
• Design, develop, maintain, and execute Selenium-based automated test scripts to support regression and efficiency.
• Brief Project Managers and IAM leadership on test strategies, plans, results, and key findings related to DVS and Public Secure objectives.

Required Skills & Experience
Large Identity & Access Management Systems (30%)

• 10+ years of experience triaging, analyzing, diagnosing, and resolving QA issues in enterprise-level systems.
• Demonstrated experience implementing and supporting Single Sign-On (SSO), identity federation, identity provisioning, and Multi-Factor Authentication (MFA).
• Hands-on experience with enterprise IAM platforms such as Okta.
• Proven experience testing enterprise online identity verification services such as Interac, IDVerse, and Okta SaaS solutions.

Large Application Implementation (30%)

• 10+ years of QA experience supporting large-scale applications with 10, 000+ users.
• Extensive experience testing COTS and SaaS-based platforms.
• Proven ability to design, develop, document, and execute comprehensive test cases for large implementations.

Quality Assurance & Testing (30%)

• Strong experience developing test strategies, test plans, and test cases.
• Extensive experience testing web applications and analyzing HAR files.
• Experience testing RESTful APIs using tools such as Postman.
• Working knowledge of SQL, databases, JSON, XML, XSLT, and XML schemas.
• Understanding of EAI principles, data transformation, and system integrations.
• Hands-on experience with AODA / WCAG accessibility testing tools such as WAVE.
• Strong defect management experience using Azure DevOps / VSTS.
• Experience with Selenium automation, including script development, maintenance, and execution.
• Familiarity with ITIL processes, including Change, Release, Problem, Service Level, and Capacity Management.

Stakeholder Management (10%)

• Proven experience working with cross-functional teams including Product Owners, Project Managers, Business Analysts, and Systems Analysts.
• Strong interpersonal, verbal, and written communication skills.

Must-Have Qualifications

• 10+ years of QA experience supporting enterprise-level identity and access management systems.
• Proven experience with SSO, identity federation, identity provisioning, and MFA using platforms such as Okta.
• 10+ years of experience designing and executing test cases for large-scale COTS and SaaS solutions.
• Strong mix of manual and automated testing, particularly for SaaS-based platforms.