Director, Product Management (Adjudication Solutions) - TELUS Health

Director, Product Management (Adjudication Solutions) - TELUS Health

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About the Role

We’re seeking a strategic, passionate, and delivery-focused Product Director to lead a portfolio of adjudication and administration solutions that streamline claims processing, benefits administration, and provider data management. This role is ideal for a seasoned product leader with a passion for simplifying healthcare operations through technology and driving measurable impact across insurers, employers, healthcare providers, and plan members.

Reporting to the Vice President, Payor & Provider, Product, you will be a critical member of the leadership team. You will have the opportunity to lead a team of seasoned professionals and collaborate with your peers across Payor & Provider Solutions and TELUS Health, to drive a product strategy that will anticipate the needs of our stakeholders and customers, and drive the organization’s growth objectives.

Key Responsibilities

• People Leadership & Development: Lead, mentor and grow a team of product managers and product development team members, fostering a culture of engagement, ownership, innovation, and customer first mindset
• Product Leadership: Own the end-to-end strategy, roadmap, and performance of a suite of enterprise-grade platforms including:
  • Adjudicare – a real-time claims adjudication engine supporting third-party administrators/payors
  • Adjudication – drug, extended health and dental claims adjudication and transport technology supporting carriers
  • Business Intelligence – data enablement and reporting solutions
  • Flexit360 – a benefits administration portal enabling employers and employees to manage group benefits with flexibility and transparency
• Customer-Centric Innovation: Deeply understand the needs of TPAs, insurers, employers, and healthcare professionals to deliver intuitive, scalable solutions that reduce administrative burden and improve user experience
• Cross-Functional Collaboration: Partner with engineering, design, sales, and operations to deliver high-quality releases, drive adoption, and ensure alignment with business goals
• Market & Competitive Analysis: Monitor industry trends, regulatory changes, and competitive landscape to inform product strategy and maintain market leadership
• Performance & Optimization: Define and track KPIs across platforms, continuously improving product performance, user satisfaction, and operational efficiency

Required Qualifications

• 10+ years of product management experience, with at least 5+ years in a senior product leadership role driving the execution of all processes in the product management lifecycle including product and market research, competitor analysis, planning, positioning, roadmap development and go-to-market strategy
• 5+ years leadership expertise leading a team of professionals, driving excellence in team member engagement and development, providing coaching and mentoring, and fostering a high performance culture
• Deep understanding of healthcare technology, insurance claims processing, and benefits administration
• Financial expertise developing and managing large capital budgets, developing compelling business cases, revenue impact assessments and ROI analyses
• Proven track record of launching and scaling B2B SaaS products
• Experience managing complex, multi-product portfolios with proven success
• Strong analytical skills with experience using data to drive product decisions
• Excellent verbal and written communication skills, capable of presenting complex information clearly and persuasively to various stakeholders
• Proven ability to influence key stakeholders at all levels of the organization in a cross-functional environment
• Ability to foster constructive and collaborative relationships
• Passion for team development and growth

Preferred Qualifications

• Experience with healthcare regulatory requirements
• Background working with third-party administrators, insurance companies, or healthcare providers
• Experience successfully answering RFP’s
• Experience with real-time transaction processing and rules-based engines
• Experience bringing AI products and features to market

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Product Management and Marketing

Industries

IT Services and IT Consulting, Telecommunications, and Utilities