About the Role

As the Partner Operations Manager II you will serve as the go-to person for supporting vendor programs and lifecycle management. Your primary responsibilities will include customer support for complex pricing quality assurance for teams and/or deal registrations. This role also triages customer to the appropriate area to ensure satisfactory customer coverage.

What Youll Do

• Act as the primary point of contact for supporting vendor programs and lifecycle management serving as the go-to person for internal teams and external vendors.

• Perform complex deal registration and customer support for complex pricing models.

• Develop a deep understanding of vendor programs including pricing structures incentives and promotions and effectively communicate this information to relevant stakeholders.

• Provide accurate and timely quotes to sales teams ensuring competitiveness and alignment with vendor pricing guidelines.

• May collaborate with sales teams to identify up-sell opportunities leveraging your knowledge of vendor programs and pricing structures.

• Determine lead times and delivery schedules based on product availability build lead times and other relevant factors effectively managing customer expectations.

• Apply pricing accurately and consistently ensuring compliance with vendor agreements and policies.

• May create renewal contracts where applicable and proactively manage contract renewals ensuring timely execution and maximizing customer retention.

• Foster and maintain strong relationships with multiple-tier vendors acting as a liaison between the company and vendors effectively managing communication escalations and issue resolution.

What Were Looking For

• Post Secondary education in Business IT or related field preferred.

• High School diploma required.

• Proficient in executing instructions and requesting clarification.

• Basic data entry and mathematical skills.

• Effective communication skills both written and verbal.

• Ability to adjust to change and adapt as needed.

• Comfortable working under stress and pressure.

• Strong multitasking abilities.

• Quick learner with proficiency in technology.

• Basic level computer skills.

• May be required to work shifts based on business needs.

Annual compensation offered will be based on several variables including geographic location work experienceeducationand skills/ achievements and will be mutually agreed upon at the time ofoffer.

• Hiring SalaryRange$52500.00 - $65600.00 CAD

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!