A / R Manager

About the Opportunity

• Own the billing and collection processes of the organization across USA and Canada, including retail and wholesale customers and newly acquired companies and / or books of business

Monthly billing of special accounts including review of changes with operation and sales departments, and processing the billing in a timely manner

Manage day-to-day operations of the AR and Billing department; create, implement, document and maintain policies, procedures and controls. Manage and streamline billing and collection process

Assist staff in researching and handling more complicated transactions and problems, including handling customer escalations

Interface with customer service, sales organizations and senior levels management in communicating and resolving issues

Customer interaction, particularly related to the handling of escalated issues on a variety of substantive issues

Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account

Liaise with collection agency, provide timely information and review reports and fee schedules

Monitor aging balances and recommend write offs. Review and approve credits and refunds

Recruit, coach, train, and schedule employees, communicate job expectations

Work with staff to prioritize work and ensure staff is trained on policy and procedure.  Ensure work is accurate and is being processed in a timely manner

Develop and analyze collections metrics to drive team performance. Report the metrics to the Director of Finance and CFO

Lead the implementation of collection software, including training the team, creating and documenting workflows and suggesting improvements

Leading the implementation of billing procedures for newly acquired customers, liaising with the sellers to ensure all data is transferred correctly

About You

Bachelor’s degree or diploma in accounting or finance

Minimum of 5 years of experience in collections and billing

Experience in managing teams

Strong leadership and management skills

Excellent attention to detail and organizational skills

Strong communication and interpersonal skills

Salary Range

100,000 - $110,000 / year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.

When referencing this job, quote #438272.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.