Customer Service Representative

This posting is for multiple hourly positions at Broadmoor Golf Course

Positions are ranging from April October 2026.

As a Customer Service Representative with the Broadmoor Golf Course you will be a wealth of listening to guests needs you will be able to provide them with timely and applicable information regarding products services and events. You will also provide high quality customer service to all of ourgolftournament guests and other stakeholders.

Key Responsibilities:

• Interact with guests in person by telephone and electronically to provide knowledgeable timely and current information in response to inquiries concerns and requests about products services and events
• Identify guest needs and present available service options and recommendations
• Build relationships with guests and proactively address guest concerns through friendly and courteous interactions
• Support and assist the Supervisor by completing administrative and support tasks which ensure the smooth and efficient operation of the facility
• Selling redeeming and processing gift cards promotional cards facility passes and memberships
• Respond to unpredictable or volatile situations including first aid building emergencies or a lost child
• Follow facility-specific processes for cash handling deposits facility bookings membership sales program registrations point of sale ticketing and specialized products and services
• Maintain professionalism by keeping a clean presentable appearance while being prompt and prepared for every shift

Qualifications and Skills:

• Positive and professional attitude with strong communication skills in order to facilitate positive interactions with diverse groups of individuals including co-workers supervisors and guests
• Exceptional ability to work in a team fostered environment
• Strong computer skills including Microsoft Office and e-mail
• Flexibility to adapt to changing priorities manage and balance a variety of interests and objectives
• Self-directed and motivated
• Completion of High School Diploma with previous experience in a high-paced guest service-oriented position
• Proficient computer skills knowledge of registration software and/or ticketing software such as Lightspeed is an asset
• Familiarity with services and products offered in Strathcona County is an asset
• Golf Course Experience considered an asset
• Minimum 1-year experience in a Customer Service or Guest Service-Oriented position

Conditions of Employment:

• Submission of Satisfactory Criminal Record Check

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canadas most livable community where our workplace culture and identity are supported by our people plan and values of integrity respect safety fairness and cooperation.

Why Join Strathcona County:

• Competitive salary and benefits package which includes:
  • Health and wellness spending account
  • Employee and family assistance program
• Commitment to employee development through internal and external training and development opportunities.
• Well-being programs and a safety culture focused on physical and psychological health in the workplace.

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive respectful and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however only those selected for an interview will be contacted.