Parts & Service Advisor

Job Description

Job Description

Hanover Motorsports is looking for a Parts and Service Advisor !

The Parts and Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle as well as to assist customers and service technicians in identifying, sourcing, and purchasing the right parts for repairs and maintenance. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. This role requires a combination of technical knowledge, customer service skills, and proficiency in inventory management.

Job Duties :

Parts Advisor Duties :

• Efficiently help customers select parts and provide internal and external customers (retail and shop) with high-quality service.
• Answer telephone calls, indicate prices, and provide any other information.
• Take orders for parts by telephone, technician counter, retail counter, and wholesale accounts.
• Receive payments from retail customers.
• Handle customer complaints immediately and according to the dealership's guidelines.
• Additional duties as assigned.

Service Advisor Duties :

Successful Candidates Possess :

Job Details :

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