Customer Success Manager

Customer Success Manager

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software.

Role summary : The Customer Success Manager helps dental practices get the full value out of Dentally. You’ll guide customers beyond onboarding into confident, long‑term adoption of key features, monitor their health and engagement, and step in early when support is needed. This role sits at the center of training, support, and product, ensuring customers stay connected, successful, and excited about the platform.

This hybrid position requires 1–2 days per week in our Surrey, BC office.

Responsibilities

• Own the customer journey after onboarding, ensuring practices reach key adoption milestones and consistently realize value.
• Guide customers through advanced features, workflows, and time‑bound adoption goals that improve efficiency and patient outcomes.
• Monitor customer health indicators, usage patterns, and feedback to identify early risk and implement tailored recovery plans.
• Partner with trainers to reinforce workflows and expand customers’ confidence with Dentally’s platform.
• Work closely with support teams to resolve issues quickly and prevent repeat problems that impact satisfaction or retention.
• Capture customer insights, share trends with product teams, and advocate to improve the platform experience.
• Identify opportunities to expand customer value through new modules, add‑ons, or best‑practice recommendations.

Qualifications

Recruiting Process

At Henry Schein One, hiring is always human first : every application is personally reviewed, every interview is human‑to‑human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation and Benefits

Base salary range : CAD 88,500 – 107,450. Many factors determine pay, including prior experience, training, current skills, certifications and education.

Benefits :

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