customer service representative supervisor

Education

• College / CEGEP

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Identify workers' training needs
• Prepare and submit reports
• Train staff / workers in job duties, safety procedures and company policies
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision

• 11-15 people

Computer and technology knowledge

• MS Office

Work conditions and physical capabilities

• Attention to detail
• Overtime required
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Team player

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week