Manager of Business Applications, Service Delivery

Manager, Global Business Systems (Service Delivery)

Location : Vaughan, ON

Work Model : Hybrid. (3 days a week onsite)

Employment Type : Full-Time

We’re looking for a Manager, Global Business Systems (Service Delivery) to lead a high-impact team of IT Project Leads and Business Analysts supporting enterprise business applications. This is a leadership role for someone who enjoys balancing strategy, delivery, and people leadership while working closely with business partners across the organization.

You’ll be responsible for ensuring projects and services are delivered efficiently, reliably, and with measurable business value. You’ll also play a key role in evolving project governance, improving service performance, and driving continuous improvement across business systems.

What You’ll Be Doing

Lead & Develop the Team

• Lead, coach, and support a team of Global IT PMO Project Leads and Business Analysts
• Set clear priorities, expectations, and performance goals
• Foster a collaborative, results-driven team culture
• Oversee day-to-day service delivery for business applications
• Improve SLAs, support processes, and overall customer experience
• Ensure tickets and incidents are prioritized and resolved efficiently
• Use performance metrics and reporting to continuously improve service quality
• Oversee a portfolio of projects and programs from initiation through delivery
• Ensure projects are delivered on time, on budget, and to agreed quality standards
• Apply consistent project governance and best practices
• Provide clear, regular reporting on project progress, risks, and financials

Partner With the Business

Improve Governance & Ways of Working

What You Bring

Why Join

International travel may be required

Job Details

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