IT Support Analyst

IT Support Analyst

On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst.

IT Support Analyst – Job Description

The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs

Manage technical support related issues via ticketing system

Ability to conduct research into application development issues and products

Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems

Technical Support of Hardware and Software

Provide telephone, email and in-person support to end users

Ensure that incidents are handled in a timely manner and appropriate escalation is followed

Document existing and new systems and procedures

Willing to work outside of normal operating hours when required

IT Support Analyst – Mandatory Skills

Bachelors or College Diploma in IT and related fields

2 - 5 years’ experience in a similar role

Excellent oral and written communication skills

Excellent customer service skills, good listening skills and the ability to gain customer confidence and trust

Self-motivated team player

Ability to handle multiple calls / tasks in fast paced environment

Highly organized with strong attention to detail

Knowledge of network printer installation, setup, and troubleshooting

Strong commitment to high quality service, professionalism, and teamwork

Practical experience with Active Directory, Microsoft Remote Desktop Services, client / server, remote tools, Windows 10 / 11, Server 2019 and Oracle Databases

IT Support Analyst - Nice to Have Skills

Associate, Bachelors, or Graduate degree in Computer Science, Engineering or related discipline with an IT focus is preferred

IT Support Analyst - Assignment Start Date

ASAP – 12 months to start

IT Support Analyst - Assignment Location

Toronto, ON - Work Hybrid