Leasing Administrator

Leasing Administrator

Department : Leasing & Marketing

Reports To : Director of Leasing

Location : Head Office

Employment Type : Full-Time

Position Overview :

The Leasing Administrator plays a central role in supporting the day-to-day operations of the leasing department at KG Group. This role is responsible for processing rental applications, coordinating appointments, managing leasing documentation, and maintaining accurate leasing records. The Administrator works closely with the Leasing Consultants to ensure a professional, efficient, and compliant leasing experience for all prospects and new residents.

Key Responsibilities :

Scheduling & Coordination

• Appointment Booking :
• Respond to all leasing inquiries (phone, email, text, listings) by providing accurate information on suite availability, pricing, and process. Pre-qualify prospects and book property tours, lease signings, and virtual meetings for the leasing team. Escalate complex queries to Leasing Consultants.
• Calendar Management :
• Maintain a detailed and conflict-free calendar of leasing appointments. Ensure all bookings are properly scheduled, confirmed, and visible to the full leasing team. Communicate key dates, showings, and changes promptly.
• Timely Follow-Ups :
• Confirm appointments and follow up within 24 hours on missed bookings, leads, tours, or pending documents. Log all updates in CRM and internal tracking tools.
• Internal Communication :
• Coordinate proactively between prospective tenants, leasing consultants, and property management to ensure alignment. Update showing notes and notify teams of lease approvals or priority appointments.
• Marketing & Event Coordination :
• Assist in organizing leasing events, open houses, and suite launch activities in collaboration with marketing and on-site teams.

Applications, Verifications & Lease Execution

Database & Record Management

Administrative & Cross-Departmental Support

Qualifications :