Program Manager

Overview

Location : 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Specialty Health Network (SHN) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We offer a competitive salary, a comprehensive benefits package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP / Pension plans, Employee share ownership plan, professional training and development, and many more perks. SHN supports our retail stores to provide the best patient care for specialty drugs.

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization endless.

Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, resources for physicians to manage their patients, reimbursement facilitation, and enhanced patient compliance. We deliver superior customer service to patients, healthcare providers, and clients to improve healthcare outcomes for all stakeholders.

Position

Manager, Specialty Programs

The Program Manager will lead the organization and execution of both internal and external program deliverables including various project initiatives. Leadership of client projects will be in partnership with Program Management leaders.

What you will do

• Support program deliverables including special initiatives on time and within scope
• Ensure program objectives are met
• In partnership with the Senior Program Manager, manage communication with clients
• Responsible for accurate monthly billings and reports
• Support the resolution of program escalations
• Identify program risks and communicate appropriately with senior management to develop mitigation plan
• Promote a cross functional team approach so that issues can be discussed and resolved effectively and appropriately, with buy-in from all stakeholders
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

What you will need

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Details

Employment Type : Full time

Type of Role : Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche : $100,000.00 - $132,000.00 per year. A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay offered. This posting is for an existing vacancy.

The Company uses artificial intelligence for the purpose of screening, assessing and / or selecting applicants for this position. L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et / ou de sélectionner les candidats à ce poste.

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