Trainer, Security Systems & Fire Products

Summary:

We are excited to welcome a bi‑lingual Trainer with expertise in security systems and fire products to support our rapidly growing Canadian branches (Toronto, Montreal, Calgary) and our valued customers. This role is an excellent opportunity for a motivated professional who enjoys working in a dynamic, fast‑paced environment and excels at managing multiple priorities. The ideal candidate thrives under pressure, consistently meets deadlines, and brings a strong history of delivering engaging, high‑quality training experiences. Advanced facilitation skills and deep technical knowledge of security system products are essential. This position also offers the chance to travel across Canada and occasionally to the United States to deliver impactful training sessions.

As a technical expert and facilitator, the Trainer will play a key role in empowering internal teams and external customers. Responsibilities include designing and delivering compelling training programs, building testbeds and demo panels for TX3 access control and fire products, and creating application guides and video content for Mircom Learn. This role also involves resolving escalated technical issues, partnering with engineering and production teams, and contributing to product development initiatives.

We are seeking someone based in the Greater Toronto Area who is comfortable working independently, while staying closely connected and collaborative with multiple departments. Mircom offers significant opportunities for cross‑training across fire systems and other product lines, supporting continuous growth and professional development. This is a full‑time position based from our Head Office in Vaughan, ON

Why Join Us?
Become part of a dynamic and innovative team dedicated to shaping the future of communication and security solutions. We offer a supportive, collaborative environment, meaningful opportunities to grow your skills, and the chance to make a real impact as we continue to expand our offerings across North America.

Key Responsibilities:

• Deliver training sessions for TX3 and Secutron fire products.
• Develop training schedules and manage an online learning center.
• Create TX3 training video content using AI tools, following departmental templates and processes for live training and Mircom Learn.
• Build demo panels and application guides for TX3 products.
• Resolve escalated cases from technical support, sales, and internal/external groups.
• Collaborate with production, QA, and engineering teams to address hardware/software issues.
• Assist with product roadmap development and support sales teams with RFQs.
• Troubleshoot technical field issues and communicate effectively with service departments.
• Train internal employees on the TX3 product portfolio.
• Create fire and TX3 product demo panels.
• Develop internal and field application guides for TX3 products.
• Work with the production team to resolve production/hardware issues.
• Collaborate with engineering to resolve hardware/software issues and support new feature implementation across fire and TX3 product lines.
• Partner with engineering and test departments to resolve test and product‑related issues.
• Work with the RMA department to resolve hardware issues and perform deeper component‑level testing and analysis.
• Support the Product Management team with product roadmap initiatives.
• Assist sales teams with RFQs.
• Troubleshoot and support technical field issues, while communicating internal issues to the service department.
• Ensure all work is performed in compliance with ISO 9001 quality standards and procedures.

Requirements and Skills:

• College Diploma in Business, Engineering, or a related field; advanced certifications such as NFPA are considered an asset.
• 3–5 years minimum of experience in a bi-lingual training role, ideally within security systems, fire alarm, or life safety industries.
• Strong expertise in designing and delivering technical & “hands-on” training programs, via the use of AI software utilizing adult learning principles for diverse audiences. This includes the development of one-sheet Job Aids, Student Workbooks, development of advanced Quiz and in-class exercises.
• Excellent leadership, communication, project management, and organizational skills.
• Proven ability to lead training sessions and bridge communication between cross-functional teams (sales, technical support, production, QA, engineering).
• In-depth technical knowledge of TX3 and if possible also fire product lines, including hardware and software, to troubleshoot escalated issues effectively.
• Strong problem-solving skills and strong ability to work independently or collaboratively.
• High attention to detail in documentation is a must. If applicable, please showcase samples of training materials created in interview.
• Proficiency with learning management systems (LMS), AI-driven training content development tools, AI-driven video production tools and other training technologies.
• Ability to design demo panels and create comprehensive application guides for TX3 products.
• Experience supporting product roadmap development and assisting sales teams with RFQs.
• Capability to troubleshoot hardware issues and work with RMA teams for in-depth analysis.
• Flexibility to manage ad-hoc tasks and adapt to a fast-paced, ever-changing environment.
• Must be able to travel across Canada and occasionally to the United States for training delivery.
• Strong verbal and written communication skills; must be proficient in French and English.
• Mircom offers opportunities for cross-training in fire systems and products, enabling the individual to develop expertise across multiple product lines.

What Mircom Offers:

• Compensation is commensurate with experience
• Group Health Benefits
• Company vehicle complete with fuel and automotive service expense account
• Company RRSP contributions
• Education incentives

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer, considering all applicants regardless of cultural origin, religion, marital status, sexual orientation, family status, disability or any other grounds set out in the Human Rights Act. Mircom is committed to providing a welcoming and inclusive working environment for all people with disabilities, with respect and dignity. Accommodations will be made available to candidates with special needs, upon request, throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment agencies, headhunters or recruitment service providers that do not have a formal contractual agreement with us. Our agreements with recruitment service providers are limited to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier that has not been previously authorized by Mircom to provide resumes for this posting or website will be considered unsolicited.