HVAC Technician

HVAC Technician

Toronto, ON Job ID 201651

Company Description

Sustainable building comfort is a multi-billion dollar industry in North America, and our client is an industry leader in the manufacture and sales of innovative heat pump technology offering heating, cooling and ventilation solutions. Seeking a Residential Technical Service Specialist in Toronto, this world-class, respected and renowned organization is an established solutions service provider and are offering the right, industry-experienced professional the opportunity to join their talented team.

Compensation

A very competitive compensation package.

Position Description

• Provide effective technical assistance to customers to solve technical issues across all residential HVAC product lines via factory and / or customer communications by email, telephone and / or on-site visits.
• Participate in planning and preparation of training curriculum in accordance with business needs including training related presentations, materials and other documents as required.
• Take a lead role in the conduct / delivery / supervision of in-class training including development of training schedule in accordance with planned activities and customer requests. Work with technical service coordinator to ensure online training academy is up-to-date and used accordingly.
• Prepare technical documents such as, but not limited to : bulletins, submittals and marketing materials etc. as and when requested. Perform technical services and product repairs as required, including product updates / re-work to ensure the most current version of equipment is available for sale to customers.
• Complete testing of new residential HVAC products, including software, confirming proper functionality and performance as per factory specification parameters.
• Provide and ensure documentation of all service cases via Salesforce Service CRM system including site-visits, escalated service cases and commissioning as needed.

Experience

Qualifications

Education

Valid Refrigeration license an asset.