Are you passionate about your work? Does your work mean more to you than just a job? Would you like the tools and training to grow within a reputable insurance brokerage who truly cares about their employees success?
Job Overview : Our client is the leader in the Ontario motorcycle insurance market. Their brokers are committed to delivering a positively unique customer experience in every interaction with their riders.
They know bikes and they know their customers which allows them to be a step ahead in the market to provide the strongest recommendations and counsel to their valued customers.
In their commitment to meeting their customer needs, they now offer a suite of home, auto and leisure insurance products for complete peace of mind.
Responsibilities and Duties : Be responsive to existing customer requests through our inbound contact channels (telephone, email, post, etc.
with a sense of urgency, laser focused and willingness to help Process policy changes requested by the customer in real time with complete follow through Perform front line underwriting to identify risk exposures and provide effective and relevant customer counsel Provide our customer knowledgeable insurance counsel, coverage recommendations and information on the Company Insurance product and service offerings Consistently deliver a Positively Unique customer service experience that adheres to the Company's Insurance Quality Model Ensure regulatory compliance is upheld in all file handling and broker customer interactions Demonstrate a strong working knowledge of the underwriting rules and guidelines of the companies we represent Be an advocate for the customer while protecting the Company's brand image and all companies we represent Ensure delivery of tasks are in adherence to the brokerage service level agreements Demonstrate a strong focus on timeliness and attendance understanding the impacts to the response time of customer contacts having an overall effect on the customer experience Mandatory Qualifications : Must be familiar with EPIC Must be familiar with insurance company portals (Echelon, CAA, Economical, Intact, Aviva) Must have call centre experience RIBO licensed Strong communication skills both verbal and written Customer Service / Sales experience Personal Lines Insurance experience Customer centric mindset Team Player qualities Works well under pressure Proficiency in typing skills Offering You : Great benefit package.
Annual salary reviews and offer raises are done every January. Raises for cost of living are done annually, merit raises are in addition to this.
Coaching and career development plans are done by the department team leads for all staff members. Company events. Interested? Let's connect!
Personal Lines Insurance CSR (#9496)
Personal Lines Insurance Customer Service Representative. Our client is seeking an experienced Insurance Customer Service Representative, Personal Lines to join their team. Minimum 3 years experience with personal lines service in an Insurance Brokerage. ...
Personal Lines CSR, 9450
Possess a solid understanding of personal lines insurance policies and coverages. Possess excellent organizational, interpersonal, written, and oral communication skills. Expertise: Broker-Customer Service , Broker-Personal. ...
Personal Lines CSR
Process policy changes requested by the customer in real time with complete follow through Perform front line underwriting to identify risk exposures and provide effective and relevant customer counsel Provide our customer knowledgeable insurance counsel, coverage recommendations and information o...
Personal Lines CSR, 9450
We are actively recruiting for the position of a Personal Lines RIBO Customer Service Representative to join a reputable brokerage located in Markham, Ontario. Possess a solid understanding of personal lines insurance policies and coverages. Possess excellent organizational, interpersonal, written, ...
Construction Underwriter (Junior & Senior position available)
Producing and underwriting profitable new and renewal business .Providing service to brokers and clients at all stages of the underwriting process .Developing new and maintaining existing broker relationships in support of business objectives .Customer focused approach in developing customized solut...
Digital Insurance Advisor
PPG Partners goal is to provide advisors the Digital platform to build a rewarding and financially successful insurance career by connecting them with families across Canada, advise them on how to protect their children and family’s financial future and become the trusted family advisor to look afte...
Receptionist
We are seeking a self-motivated, receptionist to join our dynamic and growing team on the origination team for Peakhill’s debt platform. As a Receptionist at Peakhill Capital, you will play a crucial role in creating a welcoming and professional environment for our clients and visitors. ...
Cashier (Permanent)-Year end bonus
Greet customers and provide them with prompt and courteous service.Maintain a clean and organized checkout area.Answer customer questions and provide information about products or services.Upsell additional items or promotions to customers.Assist with stocking shelves and maintaining inventory level...
Senior Business Analyst (P&C Insurance or Broker MGA Domain)
Experience of 10 years as a Business Analyst in Insurance P&C Insurance or Broker MGA domain. Minimum 7 years of work experience in Insurance MGA and broker domain and familiarity with Agency insurance products rules and methodologies. Senior Lead Business Analyst (P&C Insurance or Broker MGA Domain...
Licenced Insurance Broker - Travel Insurance Sales
Are you a licensed insurance broker with an entrepreneurial mindset looking for a fast paced and unique travel insurance sales opportunity?. You are a Life and/or Travel (A&S) licensed insurance broker who is:. Clear Compare is a licensed Canadian insurance agency providing travel insurance products...