- Education : Bachelor's degree
- Experience : 2 years to less than 3 years
Budgetary responsibility
0 - $100,000
Tasks
- Sort the technical problems in order to help the employee with established procedures
- Monitor and evaluate
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Prepare and submit reports
- Establish work schedules and procedures
- Co-ordinate activities with other work units or departments
- Train staff / workers in job duties, safety procedures and company policies
- MS Office
Supervision
- 11-15 people
- Customer service clerk
Security and safety
Criminal record check
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
Personal suitability
- Accurate
- Dependability
- Organized
- Reliability
- Team player
- Interpersonal awareness
Health benefits
Health care plan
Other benefits
- Free parking available
- Work Term : Permanent
- Work Language : English
- Hours : 35 to 40 hours per week
contact centre manager
Relocation costs covered by employer.Hire, train, direct and motivate staff.Plan and control budget and expenditures.Direct and advise staff in the development and implementation of service quality assessment strategies.Plan, administer and control budgets for client projects, contracts, equipment a...
contact centre manager
Sort the technical problems in order to help the employee with established procedures.Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.Establish work schedules and procedures.Co-ordinate activities with other work units or departments...
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