contact centre manager

Education

• Bachelor's degree

Budgetary responsibility

• 0 - $100,000

Tasks

• Sort the technical problems in order to help the employee with established procedures
• Monitor and evaluate
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Prepare and submit reports
• Establish work schedules and procedures
• Co-ordinate activities with other work units or departments
• Train staff / workers in job duties, safety procedures and company policies
• MS Office

Supervision

• 11-15 people
• Customer service clerk

Security and safety

• Criminal record check

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Accurate
• Dependability
• Organized
• Reliability
• Team player
• Interpersonal awareness

Experience

• 2 years to less than 3 years

Health benefits

• Health care plan

Other benefits

• Free parking available
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 to 40 hours per week