Operations Account Manager - Direct Hire

We are searching for an Operations Account Manager to join our client's team in Brampton, ON. This is a direct hire position - you will be hired on directly by our client. Salary: Up to $70,000/year Schedule: Day shifts, 8:30am-4:30pm or 9:00am-5:00pm, Monday-Friday Responsibilities: - Verify customer service requirements, communicate any modifications to sales team - Respond to customer inquiries and resolve conflicts - Create customer presentations and conduct weekly/monthly/quarterly/annual business reviews (in person and virtual) - Develop account SOPs and cross-train colleagues - Negotiate rates/terms with carriers and customers and assist with pricing business - Coordinate flow of inbound/outbound freight - Communicate with carriers to monitor freight movement and monitor unresponsive carriers - Understand industry market conditions and update Operations/Sales teams on issues and trends - Service and build book business for Air and Sea, build a center of excellence for any transportation needs originating from Air and Sea business - Other duties as required Qualifications: - College Diploma or University Degree in Business, Logistics, or International Trade preferred - Previous experience in the Transportation/Logistics/Distribution industry (minimum 4-5 years) - Previous experience in Account Management (minimum 2 years) - Previous experience negotiating freight rates - Knowledge of Transportation Management Software (i.e. Load Link, PC Miler, Cargowise, TruckMate, etc) is an asset - CIFFA Certificate is an asset - Experience with Microsoft Office Suite - Intermediate Excel skillset - experience with PivotTables, VLOOKUP/XLOOKUP, formulas, charts, data analysis - Experience with creating PowerPoint presentations (related to operations, metrics, and business reviews) - Experience with Power B.I. - Excellent communication skills (written and verbal) - Excellent customer service skills - Strong problem-solving/analytical skills - Excellent organizational and time-management skills - Strong ability to multi-task - Able to work effectively as a team - Able to work full-time in Brampton, ON Apply now! This position is for a new vacancy with our client. By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application. #HP Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.