Customer Service Representative

Job Summary

We are seeking a Customer Service Representative for a direct hire opportunity in Milton, ON within the transportation and storage industry. This role is ideal for a customer-focused professional who enjoys working in a fast-paced service environment, supporting clients with shipment updates, order processing, pricing inquiries, and issue resolution.

As a Customer Service Representative, you will work closely with a small team of CSRs as well as internal dispatch and operations teams to help ensure customers receive accurate information, timely support, and a positive service experience. This is a great opportunity to join a reputable company that offers stability, benefits, and a collaborative team environment.

The ideal candidate will bring strong communication skills, excellent attention to detail, and the ability to remain calm and professional while managing multiple customer requests. Supportive teamwork, dependable service, and a commitment to customer satisfaction are key to success in this role.

Key Responsibilities

- Respond promptly and professionally to customer inquiries by phone, email, chat, and other communication channels.
- Manage customer concerns, complaints, and service issues in a timely and professional manner.
- Maintain accurate customer records, order details, shipment information, and service updates in the CRM system.
- Coordinate with dispatch, operations, and other internal teams to support smooth and reliable service delivery.
- Provide shipment tracking updates, pricing information, quotes, and service details to customers.
- Process customer orders, requests, and documentation accurately and efficiently.

Compensation and Benefits

- Salary range: $55,000 to $60,000 per year.
- Direct hire opportunity.
- Benefits provided.
- 2 weeks vacation.
- Holiday luncheon.
- Opportunity to work with a reputable company.