Managing Director, Projects and Operations

SUMMARY

Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.

KEY DUTIES & RESPONSIBILITIES

Project & Program Delivery

• Manages end to end execution and delivery of annual project portfolio.

• Capital projects and programs of $100mm annually.

• Experienced with infrastructure and client facing tenant improvement projects.

• Experience with emergency project management and incident response.

• Support annual planning including project initiation; budget and estimate justification.

• Experience in various delivery models and contract documents.

• Projects and programs span from immediate, short term to multi-year.

• Decision and authority on project selection, distribution.

• Proactively monitor and control portfolio of projects and manage risk.

• Continuous improvement on delivery and management tools, methodologies and process.

Operations Management

• Accountable for day to day operations for all assigned facilities for a national portfolio.

• Manage work-order and incidents on a daily basis ensuring all KPI’s are exceeded.

• Manage escalations and incidents including incident response calls and issue resolutions that may take place evenings and weekends.

• Accountable for proactive preparation in case of known incidents (inclement weather) and communication to all parties.

• Ensure adherence to all H&S, regulatory and compliance needs.

• MSA and contractual accountability for all deliverables and obligations.

• Continuous improvement on delivery and management tools, methodologies and process.

Relationship Management

• Manages relationship with clients and internal partners ensuring seamless execution and integration.

• Issue resolution and escalation management for operational irritants and project issues.

• Proactively support client strategic objectives through value added products and services.

• Develop new solutions and proposal supporting client needs.

• Regularly communicate and meet with client senior leaders in CRE, Projects and business leaders including regional operational leads.

• May be required to travel as required for in-person major incidents and/or relationship building with key client leads.

Leadership and People Management

• Lead a team of high performing project and operational directors and managers.

• Manage all aspects of staffing including mid and annual reviews.

• Ensure all staffing and people changes are within plan and budgets.

• Secure, coach and motivate the next generation of talent to ensure seamless operations and mitigate single points of failure.

• Ensure a high level of engagement and manage high performing talent with development plans ensuring maximum potential achieved.

KNOWLEDGE & SKILLS

• Project Delivery - 10+ years delivering capital projects and programs with a portfolio of up to $100MM annually, across Canada.

• Operations Management - 10+ years managing operations functions.

• Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.

This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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