Customer Servce Representative

Adecco is currently hiring a full-time Customer Service & Billing Coordinator for a temporary on-site opportunity in Bolton, Ontario. This position is covering a medical leave and is expected to run until January 2027, with the possibility of extension based on business needs.

This role is ideal for an experienced customer service and billing professional who thrives in a fast-paced environment, enjoys working with contracts and invoicing, and has exceptional attention to detail. You will play a key role in coordinating all customer billing activities from contract setup through project closeout while working closely with sales representatives, customers, and internal departments.

• Pay Rate: $25.00/hour

• Location: Bolton, ON (on-site)

• Shift: Monday to Friday | 8:00 AM to 5:00 PM

• Job type: Temporary | Full-time | 2-month contract

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Create job numbers and complete contract setup using internal systems, ensuring billing information is accurate and aligned with customer quotes and agreements.

• Coordinate all customer billing activities from contract creation to final closeout.

• Partner closely with sales representatives regarding billing-related inquiries and contract administration.

• Process and manage:

  • Rental billings

  • Sales billings

  • Engineering billings

  • Freight billings

  • Labour billings

  • Damage billings

• Maintain contract pricing, billing parameters, and customer account information.

• Calculate and maintain monthly Customer-Owned Material (COM) credits.

• Assist in resolving job site inventory discrepancies, billing disputes, shortages, overages, and site return issues.

• Complete project closeouts, including damage assessments, shortages, and conversion of rental equipment to sales when required.

• Review billing accuracy and process debit and credit memos through internal workflow systems.

• Prepare and distribute weekly shipment, return, and overage reports to customers.

• Maintain engineering billing logs and related documentation.

• Ensure all records are accurate, complete, and maintained according to company standards.

Qualifications and Skills:

• Post-secondary education in Business Administration, Accounting, Customer Service, or a related field.

• Minimum 5 years of experience in customer service, billing, contract administration, or a related role.

• Strong experience reviewing contracts and interpreting billing requirements.

• Advanced organizational and multitasking skills.

• Strong analytical and problem-solving abilities.

  • Proficiency with:

  • Microsoft Excel

  • Microsoft Word

  • Outlook

• Excellent verbal and written communication skills.

• Ability to work independently while managing multiple priorities and tight deadlines.

• Experience with billing, contract administration, or project accounting within construction, industrial, equipment rental, or engineering environments.

• Experience using ProField, J&E, or similar ERP/job management systems.

• Understanding of equipment rental contracts and project-based billing.

• The successful candidate will demonstrate:

• Exceptional customer service skills and professionalism.

• Strong problem-solving and conflict-resolution abilities.

• Excellent attention to detail and accuracy.

• Effective communication and collaboration skills.

• Sound judgment and decision-making capabilities.

• Strong planning, prioritization, and organizational skills.

• Adaptability in a fast-paced, changing environment.

• Reliability, punctuality, and a strong work ethic.

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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