Manager - Centre for Community Workforce Development (Terrace)

Job description and duties

Reporting to the Dean of the Centre for Community Workforce Development, the Manager provides strategic and operational leadership for the development, implementation, and continuous improvement of workforce training programs and contract training initiatives.

The Manager is responsible for the overall performance of the department, including operational planning, budget and resource management, policy development and implementation, quality assurance, staff leadership, and stakeholder engagement. Working closely with CCWD staff, Finance, Human Resources, academic leadership, and community partners, the Manager ensures programs are delivered effectively, efficiently, and in alignment with institutional goals and community workforce needs.

Key Responsibilities:

• Leadership: Provide leadership, supervision, and performance management for unionized staff while fostering a collaborative, accountable, and service-focused team culture.
• Program Operations and Service Delivery: Oversee the planning, administration, and delivery of workforce and contract training programs, ensuring effective processes, stakeholder collaboration, and a positive student experience.
• Partnerships and Community Engagement: Build and sustain strategic partnerships with Indigenous communities, employers, industry, government, and community stakeholders to support workforce development priorities.
• Financial and Operations Management: Manage budgets, resources, financial reporting, and contract compliance to ensure the effective and responsible use of College resources.
• Policy, Compliance and Quality Assurance: Lead quality assurance, program review, policy development, and compliance activities to maintain high standards and continuous improvement.
• Technology & Systems Coordination: Provide oversight of operational systems and technologies while driving innovation, process improvement, and service excellence.

Qualifications

With deep experience in the complexities of the post-secondary system and communities, the Manager is an inclusive leader, with a “can do” mindset and a sense of adventure and integrity that reflect CMTN’s mission to be the college of choice for place based, experiential learning. Experience and interest in working with Indigenous learners and communities is required.

The ideal candidate will possess the following qualifications and experience:

• A Master’s degree in Business Administration, Commerce, Public Administration, or a related field;
• A Bachelor’s degree in Business Administration or a related field and PMP certification would be considered;
• Three to five (5) years of progressive leadership experience in workforce development, continuing education, or related sectors;
• Experience leading unionized teams, managing employee relations matters, and overseeing departmental operations in a complex environment;
• Strong organizational, analytical, and problem‑solving skills;
• Excellent written, verbal, and cross-cultural communication skills;
• Familiarity with educational programming, adult learning environments, or community‑based training is an asset;
• Proficiency with administrative and learning technologies;
• Demonstrated knowledge of and experience in mitigating the barriers and challenges faced by at-risk and Indigenous students in accessing post-secondary education;
• Demonstrated ability to support others in achieving a common goal and establishing a positive work environment; and
• Familiar with experiential, place-based education is an asset.

To learn more about this opportunity, including a comprehensive outline of responsibilities and leadership expectations, please review the full Job Description. Manager Centre for Community Workforce Development