Front Desk Associate

Description

📍Clinic Location: Myo Chinatown — 683 Gore Ave, Vancouver, BC V6A 2Z8

We’re looking for an exceptional part-time Front Desk Associates (FDAs) to join our dynamic team at Myo! As one of the first faces our clients see, you’ll play a key role in delivering an elevated, seamless experience that keeps them coming back.

💡 You would be working a minimum of 3 days a week.

• Monday evenings
• Saturdays

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You’ll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you’re passionate about people and love a fast-paced, wellness-driven environment, we’d love to meet you!

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

• More than a typical front desk role — you play an important part in shaping each client’s experience and helping them feel supported from the moment they walk in.
• Grow in a company that invests in you — benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you’ll use for life.
• Develop sales and client experience skills — learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
• Gain hands-on experience in hospitality — deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
• Work that feels meaningful — be part of helping people move and feel better, while being valued as an individual on your team.

What You'll Do

• Deliver exceptional, on-brand client service across phone, in-person, and written communication
• Guide new clients through Myo’s services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day-to-day
• Support client follow-ups, marketing efforts, and business-driving initiatives
• Collaborate with team members to ensure smooth shift transitions

Core Values

At Myo, our values shape how we care for clients, support our teammates, and grow as clinicians.

• Care Deeply - Deliver thoughtful 1:1 care through strong clinical reasoning, personalized treatment, and meaningful client relationships.
• One Team, One Dream - Work closely with clinicians, Front Desk teammates, and clinic leaders to create a seamless client experience and strong clinic culture.
• Make It Count - Own your caseload through proactive communication, follow-up, and accountability to client outcomes and clinic growth.
• Set the Pace - Take initiative in supporting community engagement, referral relationships, and raising the standard of care.
• Never Stop Learning - Bring curiosity, professionalism, and a growth mindset to mentorship, feedback, and continued development