Cutomer Success Associate/ Management Trainee

Mathnasium of South Surrey, a locally owned franchise of the world’s leading math-only learning center, is hiring an Assistant Centre Director Trainee. This is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. Full training provided.

Key Responsibilities

Enrollmen & Customer Service:

• Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes
• Ensure customer satisfaction (both parents and students) in areas such as student progress, attitude and engagement through all communication channels

Administrative Leadership:

• Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans
• Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation

Training & Development:

• Manage instructional staff, provide coaching, and help improve team performance
• Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks

Qualifications (Skills & Traits for Success):

• Passion for helping others and a genuine curiosity about people (both children and adults)
• Growth mentality and open to constructive feedback
• Ability to adapt quickly to a fast-paced environment
• Excellent communication(both written and oral), interpersonal skills and teamwork
• Ability to work well with diverse groups of people
• Strong problem-solving abilities, reliability, and efficiency
• Prior experience in office management, and multi-tasking experience is a huge plus
• Organized, proactive, and detail-oriented
• Excellent time management and prioritization skill

Qualifications/ Experience

• Completed Bachelor’s Degree, preferably in business, education, or related field. Or equivalent of education and experience.
• 2+ years’ experience in management, or customer-facing roles preferred
• Previous sales experience preferred

All applicants will be required to take a math literacy test to demonstrate math proficiency, provide work authorization, and pass a background check.

Why Should You Apply?

• Changing the lives of children for the better
• Opportunities for growth
• A fun, supportive, and encouraging work culture
• On-the-job training
• Bonus structure based on Quarterly KPI Targets

Who We Are:

Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it.

Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands-on instruction and development — and has changed the lives of children since 2002.

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.

The Mathnasium Mission
Teach children math so they understand it, master it, and love it.
Math can change their lives, and they can change the world.
Mathnasium makes math make sense, building children's confidence and a deep understanding and lifelong love of mathematics. With more than 1,000 locations on four continents, our franchised and company-owned learning centers provide tutoring from pre-K through high school.
The Mathnasium Method™ increases a child's math competency and improves their lives by opening the doors to higher education, greater career opportunities, and a better future. It is in that sense that we aim to change the world ... one child at a time.
Our teaching method, the Mathnasium Method™, is the life’s work of Larry Martinek, Mathnasium’s Chief Instructional Officer and a teacher and math teaching consultant in the Los Angeles area for more than 35 years. The Mathnasium Method™ uses a time-tested, customized program which stems from a unique assessment to identify what students need to improve their math skills. We offer personalized instruction, proprietary worksheets, and games to build Number Sense and provide a fun and supportive environment in which children can learn and practice math.