Counter Sales Associate

WinstonBrock Recruitment, on behalf of our retail client located in St Catharines, is seeking a Counter Sales Associate.

The Company
Our client is a well-established, Canadian-owned specialty retailer of power tools, fasteners, and construction supplies. With 33 years in business and three Ontario locations, the company is known for its quality products, knowledgeable staff, and customer service.

Position Overview
We are seeking a Counter Sales Representative to assist customers with product selection, process sales transactions, and provide knowledgeable, friendly service. This hands-on role is ideal for someone who enjoys working with people and has an interest in tools and construction-related products.

Job Type: Full-time, Permanent
Location: On-site in St Catharines
Compensation: $22 - $27/hour + health benefits

Key Responsibilities

• Greet every customer promptly and provide friendly, attentive service.
• Ask questions to understand the customer’s application and recommend suitable products.
• Use and continue developing knowledge of fasteners, power tools, hand tools, accessories, and safety supplies.
• Help customers identify fastener sizes, threads, grades, materials, and coatings appropriate for their needs.
• Explain tool features, applications, and accessory compatibility clearly and accurately.
• Suggest complementary products that help customers complete their work.
• Prepare quotes, enter orders, process sales, and answer phone and email inquiries accurately.
• Follow up on quotes, special orders, and customer requests.
• Check stock availability and coordinate with other branches and purchasing when required.
• Keep the counter, showroom, and product displays clean, organized, and stocked.
• Assist with receiving, shelving, inventory checks, and other branch duties as needed.

Qualifications and Attributes

• Strong fastener and tool knowledge is a priority.
• Experience in industrial supply, construction supply, hardware, or a related trade is preferred.
• A friendly, approachable disposition and a consistent focus on customer service.
• Ability to listen carefully, ask useful questions, and build lasting customer relationships.
• Accuracy and attention to detail when identifying products, preparing quotes, and processing orders.
• Ability to stay organized and respond professionally in a busy environment.
• Comfortable using computers, point-of-sale systems, and email.
• Reliable, team-oriented, and willing to help wherever needed.
• Willingness to learn new products and seek guidance when unsure of an application or recommendation.

What Success Looks Like
Customers feel welcomed, receive knowledgeable advice, and leave with the right products. Orders are accurate, follow-up is dependable, and you contribute to a helpful, organized branch that customers want to return to.

WinstonBrock Recruitment, as well as our client, is an equal-opportunity employer committed to building a diverse workforce. We believe in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.