Analyst I Business Process Transactions

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Essential Job Functions:

Our primary requirement is a fully bilingual individual (English and French), as the role supports both of Canada's official languages. Previous life insurance experience would be a significant asset, particularly knowledge of in-force policy administration and illustrations.

This individual will be responsible for preparing and providing in-force illustrations to clients, advisors, and General Agencies, while ensuring service standards and turnaround times are met. They will also be expected to review requests for completeness, navigate multiple insurance administration systems, research policy information, and communicate professionally with internal and external clients.

Strong attention to detail, analytical skills, and the ability to interpret policy provisions and illustration outputs would be important. Given the nature of the work, the ideal candidate should be comfortable working independently, managing competing priorities, and handling high volumes while maintaining accuracy.

Overall, we are looking for someone who combines strong bilingual communication skills with insurance knowledge and a customer-focused mindset.

Required Qualifications

• High School Diploma required (verification will be requested during the background check).
• Excellent verbal and written communication skills.
• Strong telephone etiquette, reliable attendance, and commitment to meeting performance and call metrics.
• Strong listening skills with the ability to clearly explain financial information and solutions
• Ability to work in a fast-paced, regulated financial services environment.
• Proven ability to collaborate effectively within a team.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage stress and maintain performance under pressure.
• Strong computer proficiency and ability to navigate multiple systems simultaneously.
• Basic math and analytical capabilities.
• Work Environment - Remote

Regular Work Schedule

Monday – Friday