Bilingual Customer Service Representative, Travel Insurance

Job Description

Bilingual Customer Service Representative

Travel Insurance, Hybrid Work

Start date: November 25, 2026

Join the travel assistance and insurance services sector for our client through a permanent hybrid work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you:

• Hourly salary of 23.69$.

• Permanent, full-time position.

• Rotating schedule of 32-40 hours per week, based on operational needs.

• Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.

• Hours of operation may change based on operational needs.

• On-site training for the first 90 days.

• Afterward, a hybrid work model with 6 on-site days per month.

• 3 weeks of vacation to support a healthy work-life balance.

• Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance.

• Retirement savings plan to support your long-term goals.

• Wellness program including access to a fitness facility, physical activities, and health-related seminars.

• Opportunities for career advancement and professional development.

• Financial assistance program for continuing education.

Responsibilities:

• Answer incoming client calls and provide professional and empathetic support.

• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.

• Open claim files and direct clients to the appropriate healthcare providers.

• Explain travel insurance coverage, including applicable exclusions and maximum limits.

• Authorize certain medical tests and coordinate required services when necessary.

• Assist clients throughout the claims process and ensure appropriate follow-ups.

• Document interactions and transactions in the claims management system.

• Collaborate with various departments to resolve client requests and complaints.

• Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed:

• College diploma or equivalent.

• Experience in customer service, telecommunications, or claims assistance.

• Bilingual in English and French to assist clients in both languages.

• A third language will be considered an asset.

• Excellent communication skills and professionalism.

• Strong customer service orientation.

• Ability to work in a dynamic, team-based environment.

• Strong computer skills including Microsoft Office and Internet use.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.