Customer Service Representative

Our client is seeking a Customer Service Representative who is customer-focused, organized, and enjoys working in a fast-paced environment. This role is primarily focused on delivering an exceptional customer experience through order support, customer communication, and day-to-day service coordination, while also providing occasional support to front desk and reception functions. This is an excellent opportunity for someone looking to build a career within customer service, customer success, sales support, or operations.

What our client has to offer:

• Hourly rate of $20-$25/hour
• 100% employer-paid benefits
• Employee discount program
• Full-time barista on-site
• Stable, growing organization with opportunities for advancement

Responsibilities:

• Serve as a primary point of contact for customer inquiries via phone, email, and in person.
• Support customers with order entry, order verification, order changes, and delivery-related questions.
• Ensure customer orders are entered accurately and processed in a timely manner.
• Maintain strong relationships with customers by providing responsive, professional service.
• Assist with documentation, record-keeping, and administrative support activities.
• Collaborate with internal departments to ensure customer needs are met effectively.
• Provide front desk coverage by greeting visitors, drivers, and staff in a professional and welcoming manner.
• Support general office coordination, including mail, deliveries, and other administrative duties as required.

Qualifications:

• Previous customer service experience in a fast-paced environment.
• Strong communication skills and a genuine passion for helping customers.
• Excellent attention to detail and commitment to accuracy.
• Comfortable learning new systems and technology; ERP experience is considered an asset.
• Highly organized, adaptable, and able to manage multiple priorities.
• A positive, team-oriented approach with a willingness to jump in and support wherever needed.

This posting is for an open vacancy currently available within our client's organization. Interested and qualified candidates please apply today. We would like to thank all applicants; however, only those under consideration will be contacted.

To be eligible for this role, you must be legally eligible to work in Canada.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.

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