Customer Service Agent

SUMMARY

The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt courteous and effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES • Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous and effective manner • Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests • Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. • Collaborate closely with other departmental staff to coordinate account activities. • Report customer feedback to management, including any signs of customer dissatisfaction • Maintain damage records and back-order logs • Track on-time shipping • Prepare reports concerning customer service activities as required • Assure the integrity of the inventory and assist in conducting physical inventories • Compiles, sorts and verifies accuracy of data to be entered • Routes clients incoming orders • Provides back up support for all accounts other that primary. QUALIFICATIONS & EXPERIENCE • College diploma • A minimum of 1 years’ experience in customer service and warehouse experience • Possess basic computer skills and math skills. LOCATION: 3570 Blundell Court, Innisfil, L9S 0T7

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

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#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process