Branch Manager

POSITION PROFILE:
The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

PRIMARY DUTIES AND RESPONSIBILITIES:
· Responsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employees
· Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive
· Ensure all employees are working in a safe manner and location safety requirements are met
· Schedule maintenance and maintain records for service vehicles including filing logbooks and service reports.
· Replenish inventory and equipment from daily work orders and technician requests
· Coordinate shipments of commercial equipment for installation
· Ensure arrangements have been made for Service Technician or Route Driver drive-bys on past due accounts
· Co-ordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt deliveries
· Arrange for auto-dialer to be run at appropriate times
· Manage customer accounts, approve, and enter account adjustments and credits
· Authorize and forward sales leads, on-call payments, and contest tracking
· Assist customers on the phone and in-person with questions, technical advice, troubleshooting, issues, deliveries, and requests for service
· Follow-up with orders from suppliers
· Monitor, order, and authorize the purchase of janitorial, office, and other branch supplies
· Approve and GL code packing slips and invoices and send to Cambridge accounts payable for payment processing
· Maintain open order report and ensure all orders are closed in a timely manner for month-end
· Develop and implement employee performance plans and conduct regular performance reviews
· Regularly conduct ride-a longs and job observations.
· Work with the area supervisor to coordinate daily logistics
· Promote teamwork within all departments of the branch
· Actively participate in forming and upkeeping a Health and Safety culture, H&S committee, and other related activities.
· Maintain CWC policies, SOPs and other procedures
· Coach and counsel reporting supervisors/leads and address performance issues in a timely manner.
· Co-ordinate counts, data entry, balancing for inventory
· Arrange for equipment and booth drop-off and pick-up for home shows
· Create and process customer damage claims
· Adhere to all Company policies and procedures
· Perform other related duties as assigned

QUALIFICATIONS:

• Completion of post-secondary education is preferred
• 3-5 years of Management/Supervisor experience required
• Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset
• Strong knowledge of branch financials including an understanding of the factors that affect financial performance
• Positive attitude, work ethic, and good communication skills, including written and oral and comprehension
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Pleasant, professional, friendly customer service demeanor is a must
• Proficient Microsoft Office skills (Outlook, Excel Word, PowerPoint)
• Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneously
• A versatile self-starter with a demonstrated ability to lead, supervise direct, promote teamwork, and train employees, including organizing, prioritizing, and scheduling work assignments
• Solid problem identification, negotiation, conflict resolution, and people management skills

PHYSICAL DEMANDS:

• Medium strength –occasional lifting of up to 40 lbs
• Hand and finger dexterity is required
• Movement – stooping/bending, stretching, twisting, and reaching from various heights
• Doing inventory counts, ride-a longs, dispatching Technicians and Drivers.

We Offer

• Compensation
  • Employee referral bonus
  • Annual performance review (potential pay increase)
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care
  • Employee assistance program
  • RRSP match (after three months)
• Work/Life Balance
  • No weekends! No late nights!
  • Monday through Friday
  • Paid time off
  • Paid holidays
• Training
  • Paid Culligan training
• Direct Career Tracks: We love to promote from within!
  • Office Manager
  • Sales Representative
  • Management
• Additional Perks
  • Employee discounts
• Supportive Workplace
  • Non-toxic work environment
  • Open door policy with management
  • Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.