As a leading industrial distributor, we deliver critical supply solutions across Canada. We pride ourselves on cultivating a stable, supportive team environment with a strong track record of internal promotion and long-tenured employees. We are currently seeking a detail-oriented, high-performing Customer Service & Order Desk Specialist to join our established Customer Care team in Mississauga.
Advantages
- Clear, documented history of internal promotion into higher-level business administration, inventory, and supply chain management positions.
- Join a mature, long-tenured team within an essential industrial distribution sector that offers exceptional job security.
- Full onboarding and hands-on guidance to help you master our proprietary ERP systems, product catalogs, and vendor networks.
- Predictable high-volume workflow (25–50 orders daily) that keeps your workdays structured, engaging, and manageable without micro-management.
- Work alongside supportive industry veterans in a close-knit, collaborative environment where your contributions are directly recognized.
Responsibilities
- Accurately process 25 to 50 complex industrial orders daily through proprietary ERP software, managing the end-to-end lifecycle from entry to fulfillment.
- Provide quotes, negotiate competitive pricing within pre-approved parameters, and finalize client contracts via phone and email.
- Partner cross-functionally with warehouse operations, logistics, and vendor networks to verify inventory, expedite orders, and resolve fulfillment delays.
- Analyze and resolve client issues, order discrepancies, and billing inquiries promptly to maintain high customer retention.
Qualifications
- 2+ years of high-volume order entry, customer service, or inside sales experience, preferably within industrial supply, manufacturing, or distribution.
- Strong computer literacy with proven ability to quickly learn and adapt to proprietary ERP software and databases.
- Full professional fluency in English with clear, concise written and verbal communication for vendor and client interaction.
- High attention to detail, strong time-management capabilities, and a collaborative mindset suited for a fast-paced environment.
Summary
In this critical front-line role, you will manage high-volume order processing, client inquiries, and custom quotations. Serving as the primary liaison between industrial clients, vendors, and internal departments, you will ensure end-to-end accuracy and exceptional service delivery across our supply chain network.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Customer Service/Order Desk • Mississauga, Ontario, CA
At UE Systems we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, rel... Voir plus
A local tire service provider in Mississauga is seeking a Front Desk Service Advisor.The ideal candidate will have knowledge of tires and strong customer service skills to assist both passenger and... Voir plus
Mississauga, ON (100% On-site).Monday to Friday, 40-hour work week.Our client is a leading Canadian supplier of automotive, heavy‑duty, and industrial products.They are currently seeking a Customer... Voir plus
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.A Canadian Importer and Distributor is seeking a Sales Order Administrator.This well-established busin... Voir plus
OpTalent | Recruitment provided pay range.This range is provided by OpTalent | Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Resea... Voir plus
The Customer Service Representative provides exceptional client service at the store service desk and cash desk, handling transactions and supporting in-store and e-commerce operations.This part-ti... Voir plus
We are seeking an experienced Manager to lead our customer service and order entry team.This role is essential in ensuring that our customers receive exceptional service and support.The ideal candi... Voir plus
Be part of CoreFactor as a Desk Side Support Analyst, offering vital services to clients in the Greater Toronto Area.This contract role involves on-site support, troubleshooting, and asset manageme... Voir plus
Beyond Bilingual Mississauga, Ontario, Canada.Be among the first 25 applicants.President and Founder | Bilingual Recruitment.MUST BE ABLE TO WORK BETWEEN - 7:30am - 6pm.Our client is a well-establi... Voir plus
A modern physical therapy company in Canada is seeking knowledgeable Front Desk Associates to provide exceptional service while managing the clinic's schedule and operations.Candidates should have ... Voir plus
This role works a morning shift with the hours of work being 7:00 a.Picture this: you're working for one of the fastest-growing eCommerce businesses in the world.Your core product is manufactured i... Voir plus
Vaughan, ON (On-site, 5 days per week).Strong written and verbal communication skills in English required.An established consumer products organization is seeking a Customer Fulfillment Leader to s... Voir plus
Customer Experience & Order Quality Coordinator.About the job Customer Experience & Order Quality Coordinator.We are a global leader in the promotional products industry supplying advertising and m... Voir plus
Join our Order Desk Team as an.Stage Windows & Doors is a leading manufacturer of custom window and door solutions tailored to meet our clients’ unique needs.Located in Vaughan, our state-of-the-ar... Voir plus
Become a key player at ADP as a bilingual Deal Desk Analyst in Mississauga, ON (Hybrid).Drive success in client onboarding through effective collaboration and compliance management.Focused on early... Voir plus
Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end‑to‑end delivery, quality, and continuous improvement of IT service operations across ... Voir plus
They're a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal care, pha... Voir plus
Service Desk Technician role at Primoris Services Corporation.The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, ... Voir plus
Where great service drives lasting customer success.The role of the Bilingual Inbound Customer Service Rep is responsible for influencing and serving all Hilti customers; including internal Hilti c... Voir plus
A global leader in motion control solutions is seeking a motivated Customer Success Coordinator in Mississauga, Canada.The role centers on order processing and customer communication, requiring at ... Voir plus
