Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses.
They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.
Key Responsibilities
Provide technical assistance to customers and act as a trusted point of contact for support matters.
Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
Manage incidents, requests and ongoing technical tasks through the Service Desk system.
Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
Escalate critical, complex or high-priority issues to Management when appropriate.
Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
Install, configure, test, maintain and repair IT hardware, software and related systems.
Maintain accurate ticket information and document technical work and outstanding actions.
Respond to major incidents and priority issues both remotely and at customer locations.
Benefits
£30,000 - £40,000 per annum, depending on experience.
40 days' paid holiday annually.
The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:
Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).
Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).
Microsoft Intune, RMM solutions and telephone platforms.
Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
Working with external suppliers and service providers to resolve technical requirements.
Applying appropriate IT procedures, controls and industry best practices.
Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
Azure administration and implementation.
Windows 10, Windows 11 and Mac operating systems.
Building, imaging and configuring different customer environments.
Strong written and verbal communication skills and a professional customer-facing manner.
The ability to analyse issues, troubleshoot effectively and work independently.
A collaborative approach and the ability to contribute as part of a wider team.
IT Support & Infrastructure Engineer • Langford, OXF, GB
Pursue a Systems Administrator position at UVic, managing vital systems that serve students, faculty, and researchers.This role requires a strong foundation in system administration and user suppor... Voir plus
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Voir plus
Be among the first 25 applicants.If solving complex structural challenges and bringing engineered designs to life is what drives you, this opportunity is for you.Your technical expertise in structu... Voir plus
A leader in maritime transportation seeks a Regional Manager for Terminal Operations.Responsibilities include ensuring safety practices, managing terminal staff, and overseeing operational budgets.... Voir plus
A technology firm in Victoria, BC, is looking for an IT Support Administrator.This pivotal role will ensure the seamless functioning of the technology infrastructure, focusing on system administrat... Voir plus
A leading international mapping company in North Saanich is seeking a Systems and Data Management Specialist to ensure data integrity and security.The role requires strong systems administration sk... Voir plus
REGIONAL MANAGER, TERMINAL OPERATIONS – Swartz Bay.The Opportunity: We are seeking a dynamic leader with a commitment to safety to join our Terminal Operations team.You will be responsible for deve... Voir plus
A leading software company in Canada is looking for exceptional software engineers to work on cutting-edge technologies like Kubernetes and OpenStack.This role involves designing new features, cond... Voir plus
A local IT services firm in Victoria is seeking a Senior Systems & Security Specialist.This role requires solid Sophos experience and responsibility for security and systems integrity across multip... Voir plus
Support BMT's engineering endeavors as a Senior Marine Systems Engineer in Halifax, NS, or Victoria, BC.Utilize your significant expertise in marine and mechanical systems to deliver innovative sol... Voir plus
The WSÁNEĆ School Board invites Applicants for the following position:.Responsible for cleaning and janitorial services and minor maintenance tasks as required.Works under the direction of the Oper... Voir plus
A regional health authority in Central Saanich is seeking a Family Practitioner to work with Indigenous communities.The role includes providing comprehensive health care in collaboration with a mul... Voir plus
Indigenous Support Teachers to join our On-Call list.A valid BC Teaching Certificate.Commitment to support the full range of student abilities.Effective communication skills with students, parents ... Voir plus
The IT Support Administrator will be a pivotal team member responsible for ensuring the seamless functioning of our technology infrastructure.Your role involves safeguarding systems, enhancing secu... Voir plus
A global consulting firm in Victoria is seeking an experienced electrical engineer to lead design projects in the water and wastewater sector.The role involves project management, mentoring junior ... Voir plus
Explore an exceptional locum opportunity as a General Practitioner at the Pender Island Health Centre.Enjoy flexible weekday hours and shared on-call responsibilities.This Specialty Family Practiti... Voir plus
Become integral to supply chain operations as a Logistics and Material Handler.Engage in loading and unloading tasks within a warehouse environment using various equipment.This permanent position r... Voir plus
At Colliers Project Leaders, we deliver capital project solutions to fulfill our clients’ needs across the built environment.The work we do makes a difference in communities and for the people who ... Voir plus
Description - HP Customer Support and Services Onsite Delivery.HP's Customer Support & Services On-site Delivery organization works with our customers to effectively manage their IT needs across th... Voir plus
Become part of Otto Logistics' team as a Delivery Driver with independent work and flexible hours.Deliver smiles and packages daily from our Sidney location.As a Delivery Driver, you'll be trained ... Voir plus
