Field Service Representative

Field Service Representative

Location: Guelph, Ontario
Salary: $70,000–$85,000 annually, depending on experience
Travel: Fully field-based — approximately 5 days per week on the road
Schedule: Typically Monday–Friday travel; weekends rarely required
Vehicle: No company vehicle. Rental vehicles are typically provided, or mileage is reimbursed when using a personal vehicle.

Compensation & Benefits

• Competitive salary of $70,000–$85,000 based on experience and qualifications.
• Annual employee bonus program based on group performance and achievement of targets.
• Commission opportunity for qualified leads that result in sales.
• RRSP pension plan.
• Health, dental, and vision benefits.
• Training and professional development opportunities.
• Opportunities for internal career growth and advancement.

Position Summary

The Field Service Representative is responsible for the successful installation, start-up, commissioning, troubleshooting, and ongoing customer support of industrial air pollution control systems. The ideal candidate is mechanically inclined, comfortable working hands-on, willing to travel extensively, and interested in developing a long-term career with an established company.

Key Responsibilities

• Communicate with customers to coordinate installation schedules and answer technical questions.
• Travel to customer sites to perform inspections, equipment checks, testing, installation, start-up, commissioning, and service.
• Verify equipment installation against P&IDs, mechanical/electrical drawings, specifications, and technical documentation.
• Commission and service full-scale air emissions control systems.
• Troubleshoot critical equipment, instrumentation, mechanical, and electrical issues.
• Monitor equipment performance and provide recommendations for improvement.
• Coordinate and manage external subcontractors at customer sites when required.
• Provide in-class and hands-on operator training.
• Provide technical support through onsite service calls, telephone, and remote assistance.
• Prepare clear, accurate, and professional technical field reports.
• Work closely with Operations, Sales, Research, and other internal teams.
• Identify potential customer opportunities and provide qualified leads to the Sales team.
• Perform other technical and field service duties as required.

Required Skills & Qualifications

• University or college degree/diploma in a relevant technical discipline is preferred.
• Experience in mechanical/electrical trades, industrial maintenance, automation, manufacturing, field service, or similar technical environments is an asset.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with customers, operators, contractors, and internal teams.
• Ability to prepare technical reports and clearly document field findings.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to read, understand, and interpret mechanical/electrical drawings, P&IDs, manuals, and technical documentation.
• Ability to work independently for extended periods while travelling.
• Willingness to learn new equipment, technologies, and processes.
  

Travel & Safety Requirements

• Valid driver's license required.
• Valid passport required.
• Must be able to travel throughout Canada, the United States, and internationally.
• Familiarity with OSHA requirements and industrial health and safety practices is an asset.
• Must comply with all customer and site-specific health and safety requirements.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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