Talent.com
Foresters Financial
Client Support SpecialistForesters Financial • Toronto, Ontario
Client Support Specialist

Client Support Specialist

Foresters Financial • Toronto, Ontario
Il y a 21 jours
Salaire
43 000,00 $CA – 63 000,00 $CA par an
Type de contrat
  • Temps plein
Description de poste

Job Description

Key Responsibilities

  • Handling phone inquiries on Membership, Inforce customer (Member and Producer) and currently sold and legacy products within US and Canada.
  • Functional one and done processing – handling inquiries from our Members and Producers from Initial contact to final processing.
  • Providing floor support to new hires and existing agents, by way of side by side coaching, support with difficult callers, identifying opportunities and areas of improvement with Team Leaders.
  • Completing 5 quality reviews per Service Center Representative monthly – Providing feedback of areas of opportunity back to the respective Team Leader for coaching purposes.
  • Handling Customer complaints that Service Center Representatives are unable to handle from initial call to resolution. This could include and is not limited to liaising with other internal departments, colleagues, as well as taking ownership to provide a resolution that benefits Foresters Customers and the business.

Key Qualifications

  • Education - minimum required: Completion of post secondary education including college certificate, diploma or equivalent education and experience
  • Proven ability as determined by respective Team leader to handle customer escalations including but not limited to root cause analysis, remediation, mitigation activities and solutions.
  • Proven ability or knowledge of the existing quality process within the Service Center.
  • Above average or higher Key Performance Indicators as per Service Center Standards (Quality, Average Handle Time, and Average Speed to Answer)
  • Acceptable Absenteeism level as per Service Center Standards
  • LOMA ACS Designation or FLMI is an asset
  • Lynda.Com Playlist completed related to effective complaint handling, coaching and quality
  • Demonstrated professional customer service demeanor
  • Ability to build rapport with customers and internal stakeholders
  • Enthusiastic telephone presence (people can hear you smile)
  • Strong verbal and written communication skills to effectively communicate with internal and external customers
  • Own the results, share work experiences and willingly seek and accept personal accountability.
  • Ability to work rotating shifts within the defined hours of operations including US/Canadian Statutory holiday’s as required.

#LI-Hybrid

  • LOMA courses preferred. Will be required to complete LOMA 281 & 291 within the first year of employment with commitment to continue ongoing LOMA development
  • Knowledge of Life Insurance, Financial Services and Products (an asset)
  • Proficient mathematical aptitude for calculating various types of values and premium amounts.

Salary Range:

$43,000.00 - $63,000.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Créer une alerte emploi pour cette recherche

Client Support Specialist • Toronto, Ontario

Offres similaires

Client Support Manager

Fidelity InternationalToronto, Ontario, Canada
Temps plein

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.The work location for this rol... Voir plus

 • Offre sponsorisée

Jonas Software Client Support Specialist

Jonas SoftwareMarkham, York Region, CA
Temps plein

Empower clients as a Client Support Specialist at Jonas Software.Engage with users of our SaaS Construction Management Cloud App through effective training and timely troubleshooting.This new posit... Voir plus

 • Offre sponsorisée

Technical Support Specialist

TroohToronto, ON, CA
Temps plein

This is an exciting opportunity for a technically savvy, solutions-oriented, and proactive Technical Support Specialist who will take ownership of monitoring, interrogating, and remotely remediatin... Voir plus

 • Offre sponsorisée

Product Support Specialist

Viv Technologies Inc.Toronto, ON, CA
Temps plein

At Viv Technologies, we’re passionate about the power of digital transformation done right.That means continuously improving our home care software platform, built specifically for multi-site home ... Voir plus

 • Offre sponsorisée

Client Success Specialist

OwnrightToronto, Ontario, Canada
Temps plein

We’re on a mission to make real estate law simple and we need your help to do it.While a real estate lawyer is required for the large majority of real estate transactions in Canada, the process has... Voir plus

 • Offre sponsorisée

Site Support Specialist

Ogletree DeakinsToronto, ON, CA
Temps plein

Our Toronto Canada office has the opportunity for an experienced Site Support Specialist to join the Firm’s expanding technology department.The Site Support Specialist’s primary responsibilities in... Voir plus

 • Offre sponsorisée

Accounts TSR – Hybrid Ops & Client Support Pro

ZensuranceToronto, ON, CA
Temps plein

An innovative InsurTech company is seeking a dedicated Accounts Technical Service Representative to join their dynamic team.This hybrid role involves working closely with the Account Operations tea... Voir plus

 • Offre sponsorisée

Remote Patient Support Specialist (Canada)

AVEEToronto, ON, CA
Télétravail
Temps plein

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Voir plus

 • Offre sponsorisée

Bilingual Client Support Specialist (1 year Temporary Full-time)

AutoTrader.caToronto, ON, CA
Temps plein

Bilingual Client Support Specialist (1 year Temporary Full‑time).Bilingual Client Support Specialist.This role is temporary for one year, full‑time, and is part of the AutoTrader.Canada’s #1 automo... Voir plus

 • Offre sponsorisée

Client Care Specialist

Royal De Versailles JewellersToronto, ON, CA
Temps plein

Identify and assess clients needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and com... Voir plus

 • Offre sponsorisée

Client Support Associate - Canada - Remote

HumiToronto, ON, CA
Télétravail
Temps plein

Is it in your nature to always try and make others smile and feel at ease? Do your strong communication skills allow you to navigate the most challenging of situations? If these words resonate with... Voir plus

 • Offre sponsorisée

Client Services Specialist - Bilingual Required

Peoples GroupToronto, ON, CA
Temps plein

Advance your career as a Bilingual Client Services Specialist at Peoples Group's Toronto office.This role combines hybrid flexibility with a focus on excellent customer service.In this organized an... Voir plus

 • Offre sponsorisée

Client Relationship Specialist

Cardinal Point Athlete Advisors | Focus Partners CanadaToronto, ON, CA
Temps plein

As an employee of Cardinal Point Capital Management ULC, this position is centered on ensuring customer satisfaction, providing customer support, effective communication, utilizing analytical skill... Voir plus

 • Offre sponsorisée

Bilingual Client Support Representative

Foresters Financial Services, Inc.Toronto, ON, CA
Temps plein

Begin your journey with Foresters Financial as a Bilingual Client Support Representative.This hybrid role focuses on delivering exceptional service in both English and French while managing inbound... Voir plus

 • Offre sponsorisée

Client Implementation Specialist (2+ yrs exp. customer-facing, billing/revenue software req.)

#twiceasnice RecruitingToronto, ON, CA
Temps plein

Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Get AI-powered ad... Voir plus

 • Offre sponsorisée

Client Relationship Specialist

Cardinal Point Wealth Management, ULCToronto, ON, CA
Temps plein

At Cardinal Point Capital Management ULC, we pride ourselves on delivering exceptional client experiences across the U.As a Client Relationship Specialist, you will play a vital role in supporting ... Voir plus

 • Offre sponsorisée

Private Client Services Support Coordinator

CI FinancialToronto, ON, CA
Temps plein

Support high-net-worth clients as a Private Client Services Support Coordinator.Address inquiries, resolve issues, and enhance client interactions by collaborating with Investment Counsellors and i... Voir plus

 • Offre sponsorisée

Remote Client Support Associate | Flexible Schedule + Growth

American Income LifeToronto, ON, CA
Télétravail
Temps plein

A financial services company is seeking motivated individuals for a remote sales role.This position emphasizes building meaningful relationships with clients, providing education on benefit options... Voir plus

 • Offre sponsorisée

Senior Analyst, Client Onboarding and Sales Support

CIBCToronto, ON, CA
Temps plein

Senior Analyst, Client Onboarding and Sales Support.Senior Analyst, Client Onboarding and Sales Support.CIBCWe’re building a relationship-oriented bank for the modern world.We need talented, passio... Voir plus

 • Offre sponsorisée

Client Onboarding eProcurement Specialist

Staples CanadaRichmond Hill, York Region, CA
Temps plein

Join Staples Professional as a Client Onboarding eProcurement Specialist and enhance customer transactions through strategic integration projects.Oversee punchout catalogs and ERP transmission syst... Voir plus